Customer Feedback Strategy – The Complete Guide For SaaS

Userpilot

Looking to build a customer feedback strategy for your business? This post will discuss why knowing what customers feel about your SaaS business is important and how to collect and analyze feedback to keep old customers and generate new ones. What is customer feedback?

Best Product Feedback Form Examples For Collecting Customer Feedback In-app

Userpilot

What makes a product feedback form work? It’s the ability to collect customers’ feedback and insights , which gives you a better understanding of how to make a better product. A product feedback form lets you gather user feedback about your product.

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Best Types Of App Feedback To Collect In SaaS [+Best Tools]

Userpilot

One of the most powerful tools at your disposal in SaaS is in-app feedback surveys. Not all user feedback is useful and the feedback tools available in SaaS vary widely in their effectiveness. What is in-app feedback in SaaS?

Leveraging Software Platforms

Roman Pichler

Be Clear on What a Software Platform Is. Different people have suggested different definitions for the term software platform. In the picture above, product A, B, and C are built on the platform and use its assets. But platforms come with potential drawbacks.

Upgrading Data Security in a Crisis

Speaker: M.K. Palmore, VP Field CSO (Americas), Palo Alto Networks

In most cases, the COVID-19 crisis has sped up the desire to engage in digital transformation for medium-to-large scale enterprises. Roadmaps are rarely implemented without challenges. During this session, MK Palmore, the Field CSO (Americas) for Palo Alto Networks and a former public-sector executive, will walk through the difficulties of crisis planning execution in the midst of an organization's digital changes. He will use a combination of industry insights through statistical observations and direct customer feedback to emphasize the importance of adopting new technologies to battle an ever changing threat landscape.

How to Collect Qualitative Feedback in SaaS

Userpilot

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product.

The Top Mobile In-app Feedback Tools of 2020

Apptentive

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” They’re itching to give you feedback.

Best Customer Feedback Software for SaaS Businesses

Userpilot

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software?

How to Build a SaaS Platform

The Product Coalition

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. The increasing popularity of cloud computing indicates that the importance of SaaS will only increase in the future.

Inform Your Product Roadmap and Prioritize Your Backlog with Customer Feedback Data

Apptentive

In this video , Melanie Fox, Product Manager at Apptentive and Lu Reed, Senior Product Manager, share a practical demonstration of how to use customer feedback to validate and support product roadmap decisions. Prioritize backlogged feature requests within your product roadmap.

Building a Culture of Experimentation: Using Continuous Development for Faster & Safer Product Releases

Creating a culture of experimentation has become increasingly important for product teams to test new features in production by releasing in small batches instead of risky big bang releases. This guide will illustrate how to achieve such a culture.

Is Pendo Feedback Worth The Money? [+Better Alternatives]

Userpilot

Pendo Feedback is one of the most popular trademarks of pendo.io Pendo is a great digital adoption tool , and its Feedback module can cost you quite a bit. Let’s see if Pendo Feedback is worth spending all that extra money on. collect and prioritize user feedback.

Five Steps to Create a Holistic Mobile Customer Feedback Solution

Apptentive

As investment in digital transformation continues, mobile apps have become a primary channel of communication with customers. With customers spending more time and money on mobile apps, it is important that companies continue to adapt and prioritize mobile in their customer feedback solution.

The Top Mobile In-App Feedback Tools of 2021

Apptentive

They’re itching to give you feedback. Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Mobile in-app feedback tools & solutions.

Customer Feedback Analysis: How To Analyze Feedback Data and Act on It?

Userpilot

Have you ever wondered how customer feedback analysis can help you improve your product and reduce churn? The amount of feedback you get from customers is meaningless if you do not analyze the data. Segment customers based on NPS feedback and personalize their onboarding.

12 Essential Tools For Your SaaS Marketing Automation Software Stack

Userpilot

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS?

Inform Your Product Roadmap and Prioritize Your Backlog with Customer Feedback Data

Apptentive

In this video , Melanie Fox, Product Manager at Apptentive and Lu Reed, Senior Product Manager, share a practical demonstration of how to use customer feedback to validate and support product roadmap decisions. Prioritize backlogged feature requests within your product roadmap.

How User Feedback Should Influence Your Product Roadmap

ProductPlan

Whenever you build or update a product roadmap, you’ll need to weigh the costs and benefits of several competing goals. Effective product roadmaps include user feedback as a key factor in deciding which goals to pursue. Where to Find User Feedback for Your Product Roadmap.

End-User Training SaaS: How To Train New Users And Drive Product Adoption

Userpilot

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. An online training session is another powerful way to onboard new platform users.

25 Tools for Website, Mobile, and In-Product Feedback Widgets

Usersnap

Getting user feedback is key to SaaS product growth (or any company’s growth, for that matter). And a seemingly small thing like placing feedback widget on your website, in your mobile app, or in your digital product can go a long way. Feedback Widget for Website.

How to Translate Customer Feedback Into Action

Apptentive

So, you’ve collected customer feedback – now what? Melanie Fox, Product Manager at Apptentive and Ryan Galloway, Senior Product Marketing Manager, dive into how product managers (specifically those strapped for resources) can translate customer feedback into action.

Roadmapping Frameworks: How to Set Goals for Growth

ProductPlan

Product roadmapping frameworks work in a very similar way. Recap: What are Product Roadmaps? A product roadmap is a holistic visual document that outlines your product’s growth path. Product roadmaps are a good way for organizations to prepare for the future.

UserGuiding Alternatives – Better User Onboarding Platforms for your SaaS

Userpilot

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding.

The Top Mobile In-app Feedback Tools of 2019

Apptentive

If you’ve landed on this article, you most likely already understand the immense value of capturing in-app customer feedback. The real challenge comes when you’re deciding how you actually want to execute on this concept and actually begin gathering mobile feedback in your own app. What tools do you use? How do you create a successful feedback ecosystem? One of the most unique features is their in-app touch heatmaps.

The 4 Customer Feedback Tools Every SaaS Company Should Be Using

Userpilot

Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. The million-dollar question is: which tools do you use and to what end? Implicit in-app.

Tools to Collect More Mobile Customer Feedback

Apptentive

Picture this: Your customer is about to hit “checkout” when the whole app crashes. Annoyed, they close the app and don’t touch it again for a while or maybe even uninstall it entirely. This is where in-app mobile customer feedback comes in handy. Other Tools.

The 6-Step Checklist to Improve Your Mobile Feedback Strategy

Apptentive

At the end of the day, many customers feel that providing feedback is simply too cumbersome, too time-consuming, and too difficult. On the flip side of this, product managers often feel overwhelmed by the idea of sifting through and making sense of the sheer amount of mobile feedback.

How To Build a Customer-Facing Roadmap That Communicates Your Product Vision

ProductPlan

It is a very meta experience to build the ProductPlan platform as a go-to central hub for everything product management-related. Through this effort, we created a very exciting and strategic annual roadmap. And what better way to do that than a customer-facing roadmap?

The 12 Best Product Feedback Tools To Manage User Feedback

Userpilot

Collecting product feedback is one of the most undervalued processes when it comes to achieving SaaS product-led growth. Using the right product feedback tools can help you gain valuable insights quickly and help identify if your product is actually working well for your users.

How to Use Customer Feedback as a Sales Tool

The Product Coalition

This is where customer feedback for sales comes into play. Customer feedback is one of the most valuable tools a business has at its disposal, but it’s often under-utilized. Using customer feedback for sales success: A winning combination?

Top 4 Customer Analytics Software Solutions for SaaS businesses

Userpilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software?

Public Roadmap Examples and Tools to Use to Build Yours

Userpilot

In the fast-paced world of technology, building a public roadmap can be a competitive advantage for savvy product managers. Building better products start with crafting meaningful roadmaps that align, inform, and inspire. What is a public roadmap? Why use a public roadmap?

How to Translate Customer Feedback Into Action

Apptentive

So, you’ve collected customer feedback – now what? Melanie Fox, Product Manager at Apptentive and Ryan Galloway, Senior Product Marketing Manager, dive into how product managers (specifically those strapped for resources) can translate customer feedback into action.

Customer Feedback: The revenue driver for 84% of digital companies. And your secret weapon too!

Usersnap

There are two reactions to receiving customer feedback: “yippie!” So how do you get customer feedback and accelerate growth? But it is up to you and your team to conjure the magic by how you act on customer feedback. Why is customer feedback important?

Feature requests and how a feedback-driven SaaS company handles them

Usersnap

Since then, 54% of everything built from the roadmap was facilitated by that bashful little button. At Usersnap, we’re all about collecting feedback. Things were going well, with a great foothold in the quality assurance and software testing niche.

5 Ways ProductPlan Helps Standardize Your Roadmaps

ProductPlan

Many teams fail to understand the importance of a roadmap. They fail to understand how it can help to standardize roadmaps to align your team. There are more features to build, more roadmaps to maintain, and more stakeholders to satisfy. Choosing the right tool.

7 Product Roadmap Tools to Kickstart 2020

Userpilot

Roadmapping is a crucial part of every product manager’s role, but it’s safe to say a lot of PMs don’t particularly enjoy it. Luckily, there are some excellent product roadmap tools out there to help make it more bearable. What will the roadmap show?

The Benefits of Adding More Product Roadmap Viewers in ProductPlan

ProductPlan

The Benefits of Adding More Product Roadmap Viewers in ProductPlan. Product leaders across industries—software, finance, and healthcare—want a centralized location to house product initiatives and updates. As a product professional, your product roadmap is your single source of truth.

Product Roadmap Prioritization — You Asked, We Answered

280 Group

This month, we presented the webinar, 5 Secrets to Prioritizing Your Product Roadmap (The Right Way!). Oftentimes, I see a PM communicating a mix between a roadmap and a backlog, and I’m trying to figure out how to get them comfortable with sharing both. Product Roadmaps

How to Collect More In-App Feedback (and What to Do With It)

Apptentive

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback.