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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question.

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A Deep Dive into the Software Development Life Cycle (SDLC)

The Product Coalition

The Software Development Life Cycle provides a practical framework you can apply to your product and improve your processes. By following these steps, you’ll be able to understand the scope and define the problem based on needs and demands. It helps us meet customers’ demands, needs, and expectations.

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Root Cause Analysis in Product Management: A Step-By-Step Guide

Userpilot

Once a hypothesis is proven right, generate solution ideas and prioritize them in terms of impact and technical feasibility. To do so, use frameworks like ICE, RICE, or Value vs Effort, or create your own scoring matrix. For example, you may consider not only the impact of the solution but also its technical feasibility.

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User Documentation: The Ultimate Guide for Product Managers

Userpilot

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Documentation should be contextually relevant: it depends on what your software does, what problems you’re trying to solve, and the needs of your audience.

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What is Value Realization in SaaS and Why Does It Matter?

Userpilot

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. It can involve installations, integrating software, high-touch guidance, and a lot of support throughout the process. Provide in-app support with a knowledge base.

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Static vs Dynamic Alert Thresholds for Monitoring

eG Innovations

As a result, enterprises end up spending a lot of time and money having consultants tune thresholds manually and most adopt technologies that include dynamic thresholding capabilities. Similar configuration is needed in comparable cloud technologies such as Amazon’s AWS (Amazon Web Service) CloudWatch. Dynamic Thresholds.