The Product Coalition

MAY 27, 2020

Don’t forget to factor in localization best practices if you want to bring it to the world scale. Photo by Christina @ wocintechchat.com on Unsplash Localization is not an act in hindsight, but an integral part of the product development process. And it’s also become the epitome of user-friendliness. usually within the user interface?—?and

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Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. Customer self-service offerings make customer service teams more efficient and effective.

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Data Visualization Customer Experience Research Software User Testing 104

ProductPlan

APRIL 18, 2023

In-app messaging is a way of communicating with users within the context of your product, often taking the form of tooltips, banners, or in-app chat. For software products, in-app messaging includes all of the native messages sent to a user while they are using your product.

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Userpilot

JUNE 28, 2021

CEM Strategy #2: Offer self-serve in-app support. CEM Strategy #5: Use in-app gamification. With the rise of social media and the digital realm, brands need to move beyond plainly displaying messages and build a unique experience for their customers. Is your customer engagement marketing strategy bringing in expected results?

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Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

MAY 25, 2023

Userpilot allows you to translate your surveys into over 100 languages inside the app without the need to export and re-import them. Common challenges when translating surveys In-app surveys in SaaS products tend to be short so translating them may seem like an easy task. What is survey translation?

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Userpilot

APRIL 4, 2022

Before you spend a dollar on your app translation, ask yourself: Is our product ready for localization? Secondly, remember: product localization is never a self-isolated thing. Product localization impacts nearly every function in the company: engineering, product , marketing , customer support, and even legal and compliance.

Reporting Tools 97

Reporting Tools Strategy User Testing Customer Experience 97

Usersnap

JULY 17, 2020

The focus is to have the equivalent message in the target language as in the source one. With a strong focus on software makers and developers, LingoHub allows anyone to store, manage, and automate all software translations – no matter if a desktop application, web app, or consumer-facing mobile apps.

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Feedback Software Reporting Tools Research Software Software Review 52