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Why Usability Means Credibility in Cybersecurity

The Product Coalition

the names, characters, businesses, places, events, and identifying details have been changed to protect the reputations and privacy of all parties involved. They also do their best to hire specialists to build back end systems to ensure that the private information of the company and their clients are safe and secure.

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Why 36% is the magic number: Finding the right amount of text in mobile apps

Intercom, Inc.

Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Text introduces us to each app, starting with its name, and text guides us to how apps work and what value they provide, from instructions and inputs to settings and disclaimers. of their first screen.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. I want to learn about whether this new release is really going to help me and if it’s compatible with the system I have.” ” Something like that.

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How to onboard a new PM or your own manager

People-First Product Leadership

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. Welcome <insert name> We are thrilled to have you join the <insert name> team! Goals: Complete any required onboarding, including training.

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Lipstick Agile

The Product Coalition

Product Owners who “own” the product by name only, and developers questioning why “Agile” is imposed upon them and often turns out to be just another form of micromanagement. ?? Hideshi Yokoi, former President of the Toyota Production System Support Center in Erlanger, Kentucky, USA.) This is what I call lipstick Agile.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

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5 Tech Trends in 2019 We Need to Consider as a Design Team

UX Studio: Product Management

Healthcare, financial management or education – just to name a few – started going through great digital transformation. system developed to catch depressive behaviour early on and help reduce the emergence of severe mental illnesses. They are integrated with websites or messaging apps to help businesses automate their regular tasks.