The Product Coalition

AUGUST 12, 2023

One pillar of product management is the user experience. Design is a conversation between the designer and the user, with Gestalt principles acting as the grammar that helps convey meaning.” The way users perceive and interact with a product influences their overall experience.

Product Management 111

Product Management Product Manager User Friction Management 111

The Product Coalition

JUNE 26, 2022

Lessons and Insights from ‘The Mom Test: How to Talk to Customers’ by Rob Fitzpatrick “The Mom Test: How to Talk to Customers…” is a practical how-to guide that allows you to properly evaluate your current or next business idea. Finding conversations Now you know everything about talking to your customers. Go to crypto meetups!

User Testing 117

User Testing Customer Feedback Customer Experience Product Research 117

Userpilot

NOVEMBER 23, 2023

To be a kick-ass product manager , you need a very diverse skill set. This article explores both hard and soft skills that product managers need in their everyday work, so if you’re curious to learn more, dive right in. PMs need to know how to use product analytics tools to gain actionable insights.

Analytic Tools 83

Analytic Tools Research Software Data Visualization Product Research 83

Intercom, Inc.

JANUARY 18, 2023

It can be quite a challenge to find and address the points of friction that are chasing your customers away. But while acquiring new customers is obviously a critical part of having a business, it’s hardly sustainable if they only ever stick around for a few months. Are you attracting and engaging the right customers?

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

The Product Coalition

MARCH 8, 2023

I picked this headline ‘Mistakes That Every Newbie Product Manager Made’ but please don’t feel bad, because even experienced PMs do these mistakes. Not knowing the difference between ‘Customer’ and ‘User’ by airfocus Most of the time, these two people will be different. But, let’s be honest, which one of us didn’t?

User Testing 88

User Testing Product Management Product Manager User Friction 88

Userpilot

NOVEMBER 30, 2023

How do product managers identify market gaps? TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Spotting market gaps: product analytics. Let’s get into it! Book the demo!

User Testing 87

User Testing Data Visualization Feedback Software Research Software 87

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 85

ChatGPT Data Visualization Onboarding KPIs Research Software 85

Ronke PM

MARCH 26, 2024

After all, the partner teams build products, not the product manager alone. Many attributes contribute to a polished product leader, but one of the key traits is conflict resolution. Product management is inherently awe-inspiring. Although conflicts are inevitable, proactive measures can mitigate them.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 79

User Testing Customer Feedback Feedback Software Product Research 79

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. What are customer discovery questions?

Product Research 77

Product Research Customer Feedback Data Visualization User Testing 77

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 87

Analytic Tools User Testing Customer Feedback Feedback Software 87

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? How does it contribute to product success? How do you embed it into your product management processes? Customer empathy is not limited to empathy in customer service. When collecting user feedback , make sure to make the process as smooth as possible.

User Testing 86

User Testing Product Research Customer Feedback Customer Experience 86

Product Talk

JUNE 2, 2021

Suppose a product manager, a designer, and an engineer are working together on a shared desired outcome. Suppose this product trio works at your favorite streaming entertainment service (think Netflix , Hulu , or Disney+ ) and they are tasked with increasing subscriber engagement measured by average viewing minutes per week.

User Friction 246

User Friction Entertainment Product Research Customer Experience 246

Userpilot

NOVEMBER 20, 2023

However, the scoring and weighting are still subject to bias, and the process doesn’t always reflect customer needs. Next, group criteria into positive and negative ones and assign weighting value to each of them. This normally includes product and customer discovery to find customer needs, wants, and pain points.

Product Research 87

Product Research User Testing Customer Experience Research Software 87

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 85

Customer Feedback User Testing Feedback Software Data Visualization 85

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users!

Product Research 84

Product Research User Testing Customer Feedback Research Software 84

Product Talk

MAY 5, 2021

Or does your product manager write requirements, your designer designs, and your engineers code? What’s a product trio? A product trio is typically comprised of a product manager, a designer, and a software engineer. These are the three roles that—at a minimum—are required to create good digital products.

Product Research 304

Product Research User Friction Software Engineering Engineering 304

Gainsight

MARCH 22, 2022

Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Customers that achieve their business outcomes are more likely to continue to renew and expand. How do we ensure this alignment between CS and Product?

User Friction 52

User Friction Customer Experience User Testing Customer Feedback 52

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 78

Data Visualization Analytic Tools Feedback Software Research Software 78

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona is a representation of a specific type of user of your product.

User Testing 83

User Testing Research Software Customer Feedback Feedback Software 83

Product Innovation Educators

MAY 22, 2023

When I met Maziar and he told me about his company, I asked why does the world need another roadmapping company given the abundance of current options to product managers. His answer intrigued me because it identified a clear pain point that isn’t getting enough attention. We had a direct-to-consumer product.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Userpilot

NOVEMBER 29, 2022

Curious how customer churn data can improve customer retention? Customer attrition is one of the most vital metrics for SaaS companies to keep an eye on. Formulas to measure customer churn rate. Tactics for predicting churn and retaining customers. – Analyze customer behavior before users churn.

Data Visualization 92

Data Visualization Customer Feedback User Testing Customer Experience 92

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Register here for FREE!

Data Visualization 78

Data Visualization User Testing Analytic Tools Customer Feedback 78

Ronke PM

AUGUST 16, 2023

Table of Contents Technical Support Customer Success/Relationship Managers Marketing Sales Team Data Scientist Finance UX Researcher UX Designer Content Designers and Conversational Designers Engineering Legal Security (IT) PMO (Product Management Office) (Bonus!) This act helps me to put myself in the customers’ shoes.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team Research Software Customer Experience 52

The Product Guy

DECEMBER 23, 2018

There is no such thing as placing too much importance on your customers. Customers are the oxygen for any business model. One of the primary goals of any business strategy is to identify and meet needs of the customer. Customers differ widely from each other in various aspects. Collecting the data from various sources.

User Friction 144

User Friction Customer Experience Customer Feedback Data Visualization 144

Alchemer Mobile

MAY 8, 2018

Our second annual Customer Love Summit will take place on July 18th, 2018, and registration is now open. If you’re a leader in mobile customer experience, you won’t want to miss out on this year’s premier, intimate mobile event of the summer. But, I was taken with the people I worked with and the products we worked on.

User Friction 113

User Friction Customer Experience Product Management Product Manager 113

Product Innovation Educators

OCTOBER 16, 2023

How product managers can promote human-centered design I wonder if you can relate to this frustration—the pressure to get products and product updates released quickly sometimes means making compromises on design quality. Her book, Customers Know You Suck , address how to better understand, attract, and retain customers.

User Testing 104

User Testing Product Research Customer Experience User Friction 104

The Product Guy

DECEMBER 6, 2018

From high school to business school, and throughout my professional career, I was supremely comfortable with it , and reveled in solving problems, to the appreciation of my managers, colleagues, and teachers. Management guru, Peter Drucker had said, if you can’t measure it, you can’t improve it. 3) How should I go about solving it?

Reporting Tools 140

Reporting Tools Customer Experience Product Management Product Manager 140

Mixpanel

FEBRUARY 16, 2024

As a Product Lead, I continuously emphasize to our broader team the importance of defining personas so that we’re clear about who we’re targeting when shaping our product or positioning. I’ve found a big piece of getting this right is keeping those of us on the development side as close to our customers as our support or sales teams.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Ronke PM

MAY 26, 2023

At the heart of an effective and productive cross-functional team is a product leader who participates in quarterly business reviews (QBR). These discussions intend to ascertain and extrapolate our product and/or services' effect on our customer‘s businesses. What are Quarterly Business Reviews (QBR)?

Customer Feedback 52

Customer Feedback User Friction Product Management Product Manager 52

Userpilot

MARCH 9, 2023

TL;DR Product-market fit is where your company’s target customers purchase, use, and speak about the business’s product enough that it grows and is profitable. You can use forms for potential and existing customers to sign up as beta testers to determine if the product/feature has a demand.

User Testing 87

User Testing Product Research Product Marketing Customer Feedback 87

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? What personalized customer retention strategies are open to you?

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Experience 84

Userpilot

NOVEMBER 5, 2023

What’s customer value management? Why does it matter for product teams and what are its benefits? TL;DR Customer Value Management (CVM) is a business process that focuses on analyzing customer needs , building outstanding products that satisfy them, and enabling users to realize their value.

Research Software 85

Research Software Feedback Software Analytic Tools User Testing 85

The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon.

Technical Review 159

Technical Review Research Software Onboarding KPIs Product Management 159

The Product Guy

SEPTEMBER 12, 2019

The problem with asking people to explain the processes and pain points they have within the B2B space is that, at its most basic, you’re asking someone how they do their job and people are a little too used to talking about this to think about it creatively without prompting. More About The Product Mentor. Better Products.

Product Research 131

Product Research Data Visualization Reporting Tools Product Management 131

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience?

Customer Experience 72

Customer Experience User Testing Customer Feedback Feedback Software 72

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. Product teams are staffed with various skilled professionals.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Research Software 89