UX Planet

DECEMBER 15, 2023

Understanding your organization’s UX maturity is the first, most crucial step toward recognizing the strengths and weaknesses of your organization. guidelines, following a suit filed by a blind individual ( source ). It also helps in saving on directionless development costs.

UX 92

UX User Testing Development Team Review Customer Experience 92

The Product Coalition

SEPTEMBER 21, 2020

10 guidelines to design high impact experiments. Good product teams understand that their customers’ needs and behaviours are ever changing and the way to truly predict what impact any update will have is to try it on a small set of real customers. Here are 10 guidelines to design high impact experiments.

Customer Experience 157

Customer Experience Data Visualization User Testing Product Research 157

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Maintaining templates, guidelines, how-to references and resources.

Product Research 186

Product Research User Testing Weak Development Team Customer Experience 186

ProductPlan

OCTOBER 29, 2019

The developers will handle it. Most often, it won’t matter if it’s not intentional or was initiated by a bad actor from outside the company, If things go sideways, it could even result in a permanent shutdown. They often don’t have proper education, coding examples, or guidelines to follow. It’s up to IT. Sound familiar?

Roadmap 40

Roadmap Weak Development Team Technical Review Software Review 40

Mind the Product

OCTOBER 16, 2017

As a product manager who has managed offshore development teams, I’ve learned that it’s not easy, and that having engineering teams on the other side of the world is not always congruent with delivering great products. This is a 12-and-a-half-hour time difference between the local office and these teams.

Weak Development Team 80

Weak Development Team Development Product Management Product Manager 80

Bain Public

DECEMBER 14, 2021

How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams. It explores the fundamental causes of organizational politics and team failure.

Books 52

Books Research Software Product Research Reporting Tools 52

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. Join the support team and answer a few tickets yourself.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

ProductPlan

DECEMBER 3, 2020

They develop a strategic direction and drive the development of their companies’ products. Developing a strategy. Also, roughly when the team will have a working version ready for the market. This includes developers, the sales and marketing teams, and any executives or investors who will need to sign off on the plan.

Research Software 69

Research Software Feedback Software Technical Review User Testing 69

The Product HQ

FEBRUARY 1, 2023

They work with leaders and their own teams across organizations. TPMs must communicate strategies, roadmaps, and program issues with all key stakeholders. TPMs are responsible for communicating complex technical ideas to both technical and non-technical team members. In doing so, they often act as leaders across teams.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

The Product Coalition

JULY 5, 2023

It forced me to question a belief, as a product leader, I treated as an absolute — that products always require roadmaps. Do you think every company and product needs a roadmap?” While I thought it was an absolute, for a micro-second, I questioned it, and then the floodgates of doubt opened — maybe not such a bad thing in this case.

Roadmap 133

Roadmap Product Research Weak Development Team Customer Experience 133

Folding Burritos

DECEMBER 7, 2017

This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. Join the support team and answer a few tickets yourself.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

The Product Coalition

JULY 24, 2020

Identifying and answering the most important questions Launching a socially responsible investing product was something the Nutmeg team wanted to do for a long time. It took a few years until the team felt the market for this product was mature enough. In these guidelines, I always put reminders for myself as well. guess what?

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

ProductPlan

APRIL 3, 2021

Great products come from great product teams—not from frameworks. Using the right product framework can help guide a team’s work. As a product leader, I encourage my teams to use whichever product frameworks they find helpful. Give your team the right tools to complete their work efficiently. It’s not the work itself.

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Framework Customer Experience Analytic Tools Data Visualization 53

UX Studio

APRIL 6, 2023

This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. Parachute focuses on custom website development that includes UX design, conversion optimization, e-commerce website design and development, and branding. If you’re in need of a website design agency, we’re happy to help.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. Parachute focuses on custom website development that includes UX design, conversion optimization, e-commerce website design and development, and branding. If you’re in need of a website design agency, we’re happy to help.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

ProductPlan

DECEMBER 2, 2020

They develop a strategic direction and drive the development of their companies’ products. Developing a strategy. Also, roughly when the team will have a working version ready for the market. This includes developers, the sales and marketing teams, and any executives or investors who will need to sign off on the plan.

Research Software 40

Research Software Feedback Software Technical Review User Testing 40

The Product Coalition

SEPTEMBER 21, 2023

Creating Product Outcomes: What I’ve Learned From The Soccer Pitch “Great things in business are never done by one person; they’re done by a team of people.” — Steve Jobs Soccer is more than just a game for me. Much like product teams, soccer teams require teamwork, an adaptable strategy, and a shared goal — to win.

Roadmap 113

Roadmap Onboarding KPIs Customer Feedback Customer Experience 113

Userpilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. You also risk having web pages with confusing navigation, leading to a bad experience for visitors. Missing out on valuable feedback. Wasting time and money.

User Testing 92

User Testing Feedback Software Research Software Product Research 92

Intercom, Inc.

OCTOBER 10, 2019

We will work with you over months iteratively to develop that idea. That includes design systems, pattern libraries and guidelines, but it goes beyond that. I’ve had personally some bad experiences, where I didn’t really get much support. We will work with you over months iteratively to develop the idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

The Product HQ

FEBRUARY 1, 2023

(Needs Images) Interested in learning the difference between product development and product management? Product development and product management may seem to be similar concepts, but in reality, they’re quite different. What is Product Development? How Does Product Development Differ from Product Management?

Weak Development Team 52

Weak Development Team User Testing Product Research Development 52

The Product Coalition

JUNE 9, 2021

Photo by Denise Jans on Unsplash There is a misconception that building a roadmap will define a product’s future. But a roadmap doesn’t create a clear view of the future. Your vision of the future should bring clarity to your roadmap. People usually build roadmaps by throwing a bunch of unrelated projects onto a schedule.

Vision 117

Vision Roadmap Customer Experience Weak Development Team 117

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. I've seen teams define new OKRs every month, every quarter, or every year. Writing Effective OKRs. Quarterly OKRs.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. If possible, add at least one person from the App Store and Google Play editorial teams to your influencer list.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

UX Studio: Product Management

MARCH 28, 2022

If you want to know what the culture is like in a product team, you should visit one of their product meetings. None of these are good or bad, but these signs can help you evaluate the culture of the team. The way you run these meetings will go a long way, it will define the culture of your team. What do they talk about?

Weak Development Team 110

Weak Development Team User Testing Data Visualization Customer Feedback 110

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

The Product Coalition

NOVEMBER 6, 2019

Product Roadmaps are some of the most important product tools. Learn how to create your product roadmap in 2019, including 5 templates you can get inspiration from. Anything from working as a team or long-distance communication can be improved with the right application. Besides, a bad plan can really damage you in the long run.

Roadmap 62

Roadmap Data Visualization Technical Review User Testing 62

The Product Coalition

DECEMBER 20, 2018

You are supposed to coherently navigate the development, design, and marketing of a product. Anything from working as a team or long-distance communication can be improved with the right application. Roadmapping is one of the unsung heroes in the product arena. Besides, a bad plan can really damage you in the long run.

Roadmap 60

Roadmap Data Visualization User Testing Technical Review 60

Userpilot

DECEMBER 6, 2022

Asana – a project management tool that helps you cut tasks into smaller sizes, assign them to relevant teams and individuals, and track progress. Notion – a digital asset management tool to help centralize brand assets and provide clear SOPs to guide your marketing teams and professionals. Effective project management.

Analytic Tools 93

Analytic Tools Feedback Software Reporting Tools Customer Experience 93

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it. We keep iterating.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

OCTOBER 5, 2022

Not just in product reviews, roadmap meetings, or design critiques from product people, but across the company. There are several common patterns among failed solutions: The team didn’t have a good understanding of the problem to begin with. Good product teams keep going, keep asking why. “The problem we’re trying to solve is…”.

Reporting Tools 118

Reporting Tools Research Software User Testing Customer Experience 118

Usersnap

JANUARY 18, 2024

NPS surveys are excellent customer satisfaction tool which can be helpful source of knowledge to rest of the crossfunctional team Mastering NPS Surveys in 2024: A Comprehensive Guide to 21+3 Survey Questions and Templates for Optimal Customer Insight s Question 1: How likely are you to recommend our business to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

The Product Coalition

OCTOBER 25, 2018

This information, often in the form of unstructured data, is crucial to discover latent needs and they may not dictate the product roadmap, but will certainly shape product development. Live Chat Live chat has changed how customer support and customer success teams operate. Their time is valuable and often hard to get.

User Testing 60

User Testing Customer Feedback Data Visualization Customer Experience 60

Sequent Learning

SEPTEMBER 4, 2019

Sometimes I detect patterns or trends in business performance that would benefit product people with a clarification or a ‘how-to’ guideline. Perhaps product people will write a better user story, or prioritize a backlog, or produce different roadmap; these are tactical activities. Tactics don’t get you over the finish line.

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Business of Software Conference

APRIL 7, 2020

So ultimately again you’re trying to create teams that are designed for growth, designed for understanding the customer. So, when it comes to how we approach our analytics or what we review and what we look at when we talk about even qualitative data collection there has to be some sort of guidelines. Follow a specific process.

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Initially, the Etsy team were freelance web designers and one of their clients was a craft forum called getcrafty.com. Use that same creativity to develop PR pitches.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Andrew Chen

AUGUST 10, 2023

What starts as a slow boil – where the team has a well-planned roadmap, and a big vision – becomes a sudden crisis. The team needs a new plan. There’s a saying that no military plan survives first contact with the enemy, and similarly — no product roadmap survives first contact with stalled growth.

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User Testing Analytic Tools Customer Experience Weak Development Team 80