Handbook Messaging Technical Advisors Vision 
Gainsight
AUGUST 5, 2022
In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. While it requires more of a technical background, as a CSM, you come with the perspective of knowing the customer’s needs and goals. You can better advise on valid customer pain points.
Mind the Product
JANUARY 10, 2017
The important message here is that you reserve time for each other and that everybody knows that this is the place and time to show up and discuss things. Write a Handbook. This should not be confused with technical documentation. If you are starting out fresh I would advise you to explore Google Analytics and Google Firebase.
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