article thumbnail

The Path Beyond CSM

Gainsight

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. The second part is knowing your customer, their problems, and the solutions to those problems. The technology and platforms both Sales and CS use often have similar capabilities.

article thumbnail

Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I transitioned to a software company focused on financial planning. Operational reporting. Systems enablement.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Scaled Agile – Why? When? How?

Modus Create

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. Do teams within your organization embrace the vision? Now is the time to invest in quality tools, such as Jira, Bitbucket, and Confluence.

Agile 134
article thumbnail

Three Superpowers of a Product Manager

Mind the Product

While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. Templates to Report Issues. Write a Handbook.

article thumbnail

What to Measure for Product-Led Growth

Gainsight

These tools show how users are journeying through your product and the steps they take as they move through workflows. . Advanced Reporting. If you want to secure more buy-in from stakeholders and gather insights that inform your decisions, it’s necessary to ensure advanced product-led growth reports are built into your strategy.

article thumbnail

The 13 Proven Customer Retention Strategies For SaaS Companies [A Guide]

Userpilot

Their job is to sell prospects on the vision of your company. Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups. vs. The Product Growth Tool for Product Teams. Marketing and sales are the engines of your growth. Which one would you buy from?

article thumbnail

The Perfect World and the Real World of Product Research

The Product Coalition

In the perfect world, there is time not just to talk to people but to observe them, immerse in their lives, and co-design solutions with them. However, it also often happens that in-depth research takes a lot of time and ends with a report so detailed that it becomes unhelpful and overwhelming. The perfect world does not exist, though.