Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

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Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

FEBRUARY 28, 2024

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. This guide will go over what customer paths are, how to track them, and how to create successful paths! Cost per impression.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience User Testing 105

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. Here’s the brutal truth: it doesn’t matter how beautifully engineered your product is or how many millions of dollars you’ve raised.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. Benefits of the SaaS user onboarding process: Improved retention. Welcome new users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. Userguiding features. User onboarding. NPS surveys.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. But how can you use it? First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. Review stage (BoFu). Consideration stage (MoFu).

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Userpilot

JULY 16, 2021

Are you aware of all the metrics that work for SaaS products in 2021? A simple Google search will lead you to numerous articles listing every possible metric out there. Instead of spending hours of your valuable time tracking every metric, you need to monitor SaaS metrics that actually matter.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Improve support team morale – Fewer tickets means more time for your support team to be productive.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

JANUARY 3, 2023

Prevent negative reviews. How to identify churn risk signs hiding in your product: Talk to your customer success team. Identify decreasing product usage data. Identifying churn risk helps you prevent customer attrition due to factors under your control. Prevent negative reviews.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. You might be wondering, how to compete. How is marketing for software products different?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

JULY 7, 2022

What are product-led growth metrics and why should you track them? Product-led growth metrics provide you with valuable insights that you can use to improve your user retention and increase revenue. So let’s find out what these metrics are and how you can improve them to achieve customer success.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Product Research Customer Feedback 98

Userpilot

MAY 2, 2022

Vanity metrics vs actionable metrics SaaS: which ones should you choose for your SaaS business? The short answer is actionable metrics. It’s easy to get drawn to vanity metrics but they can be misleading. So, let’s find out how you can do that to get actionable product growth insights.

Onboarding KPIs 105

Onboarding KPIs Research Software Analytic Tools Feedback Software 105

Userpilot

SEPTEMBER 25, 2023

And how can your SaaS business use them to facilitate product growth ? TL;DR A PLG motion is a growth strategy focused on using the product itself as the main driver of growth. It’s a popular strategy in the enterprise software space. For each stage, choose the metrics to track performance and decide which team owns them.

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Userpilot

JANUARY 22, 2024

TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals. A low-touch model relies on automation and self-service resources to onboard and support customers with little direct CSM involvement. Let’s get right into it!

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Nobody is using the core feature. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). You need to focus on the right metrics. What Are User Engagement Metrics? Seems pretty great right?

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Onboarding KPIs User Testing Customer Experience Customer Feedback 92

Userpilot

NOVEMBER 9, 2023

Instead of using a simple satisfied-or-not format, these levels of satisfaction allow you to get more detailed data on how users perceive your brand and find ways to improve customer retention. That said, let’s explore what these different satisfaction levels mean, what other metrics can complement them, and how you can measure them.

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Customer Satisfaction User Testing Customer Feedback Feedback Software 105

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. A range of segmentation and personalization options.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. SaaS growth is the process of defining how fast your Saas is growing. Dave McClure’s Pirate Metrics.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

Userpilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Let’s take a closer look at what customer analysis is, its benefits, and how to get started. The two top customer analysis tools of our choice are Semrush and Userpilot.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Group customer touchpoints by using the Pirate metrics framework. Userpilot – for monitoring what users do in the product.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. What is Net Promoter Score (NPS) and how does it work?

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. Are you an enterprise business leader or a start-up leader planning to offer your software product as a SaaS platform? Scalability: SaaS products utilize cloud platforms.

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Feedback Software Research Software Reporting Tools User Testing 130

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

MARCH 22, 2022

How can SaaS quick ratio help you achieve sustainable, healthy growth? You may observe that while trying to acquire new customers, your revenue growth is falling due to churn and downgrades. So, let’s see how you can use a high quick ratio to achieve revenue growth efficiency. How to measure the SaaS quick ratio?

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Software Review 98

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights ! The customer lifecycle refers to the steps a customer progresses when considering, purchasing, using, and maintaining loyalty to a product or service.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. Let’s learn what it is, why it exists, how it works, and how you can take advantage of it. Use onboarding microsurveys with questions like “How did you hear about us?”

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. But how do they know it’s actually worth it when they don’t engage long enough to find out? Introduce loyalty and referral programs.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. The Net Promoter Score (NPS) is a metric that asks users how likely they are to recommend your product or service to others on a scale from 1 to 10. Any positive result is already a good NPS.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. Activation metrics you can track: activation rate.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

Drive positive WOM. And how is it different from satisfaction? You can’t measure customer delight with one metric. Instead, you can track the following metrics to get the full picture: NPS , so you can see how many loyal customers you’ve built. Segment your users to offer a personalized product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth. How they are benefiting from your product. How to analyze SaaS companies?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

AUGUST 18, 2022

But what exactly is customer advocacy and how can you use it to your benefit? In this article, we go over how to drive customer advocacy and also include strategies to improve customer retention and loyalty. Then, prompt those loyal customers to share their positive experiences with their network and attract new customers for you.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

SEPTEMBER 24, 2020

[Editor’s note: If you’re looking for a more introductory resource on NPS and how to use it – check out our earlier Guide to NPS here.]. In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Source: userpilot.com. Userpilot NPS.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

Userpilot

AUGUST 31, 2022

Brands that know how to create raving fans will always take the lion’s share of customers. Fans will become their biggest marketing assets, freely sharing about the product and creating a network effect that pulls others in and drives product growth. How to create raving fans: Provide personalized product experiences.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

AUGUST 23, 2021

then read on to find out how this scary customer segment actually holds incredible value for your business. Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. How to identify detractors? So let’s jump right in!

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Feedback Software Analytic Tools Data Visualization User Testing 98