Inbound Messaging Policies Reporting Tools 
Intercom, Inc.
DECEMBER 28, 2022
For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.
Intercom, Inc.
FEBRUARY 10, 2021
Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own. Efficiently scale your messaging with new additions to Series. Split test messaging flows to find the optimal path.
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Userpilot
FEBRUARY 1, 2022
Using a tool like Userpilot you can track and analyze product usage analytics, collect in-app feedback, and built in-app guidance using modals, tooltips, product tools, and more. So user interactions with the customer service teams would be equally important. What is product experience (PX)? User Onboarding. Microsurveys.
Modus Create
MAY 5, 2021
Improving the human element within their tools. With all these improvements, the Atlassian tools now have more human elements to help you show much more than just the data. Improvements and progress on the cloud platform. New products built natively on the cloud platform. This will be available to all customers in June.
Intercom, Inc.
JUNE 23, 2020
I’ve got various product managers reporting into me and we focus primarily in the support space. And what would be the best way to service that helpful guides, and what would be the best way to surface that content to the right customer at the right time? And where do we see the technology advancing to in the next while?
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