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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. ” No inbound chat, no inbound email.

Customer Experience 138
Customer Experience Customer Feedback Feedback Software User Testing 138
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Sales Hacker?s Max Altschuler on selling more with less

Intercom, Inc.

JUNE 21, 2018

That means your focus should be on building the right customer profile and developing precise messaging to reach them. We just had to figure out the messaging, the timing, and how we were going to go about pulling our current audience into the new stuff while also selling to a new audience. Adam: Let’s fast forward to today.

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Outbound Technical Advisors Weak Development Team Product Research 183
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