Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools

Intercom, Inc.

FEBRUARY 10, 2021

Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own. Filter Resolution Bot reports by mode settings. Make it easy for customers to find information with new content formatting tools.

Data Visualization

Modus Create

MAY 5, 2021

Improving the human element within their tools. With all these improvements, the Atlassian tools now have more human elements to help you show much more than just the data. Improvements and progress on the cloud platform. New products built natively on the cloud platform. This will be available to all customers in June.

Reporting Tools

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. No one wants to be the next Blockbuster.

User Testing

Intercom, Inc.

JUNE 23, 2020

I’ve got various product managers reporting into me and we focus primarily in the support space. And what would be the best way to service that helpful guides, and what would be the best way to surface that content to the right customer at the right time? And where do we see the technology advancing to in the next while?

Reporting Tools

DISQO

MARCH 6, 2020

Incumbent companies across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. No one wants to be the next Blockbuster.

User Testing

DISQO

JULY 5, 2018

Incumbents across every industry have been put on notice: technology upstarts are taking over the Fortune 500 list at an accelerating pace. But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. No one wants to be the next Blockbuster.

User Testing