Intercom, Inc.

APRIL 7, 2021

We wanted to know: what are the industry standards for support teams? 85% of customer service teams now offer proactive help, in the form of things like in-app onboarding , outbound messaging , or notifications. Again, these will depend on your own team’s needs – but here are some industry insights to help guide you.

Onboarding KPIs

Sachin Rekhi

AUGUST 6, 2015

In addition to looking at the specific individual, it's often helpful to assess are there specific industries where your product is most valuable? Or to sell it through an outbound sales team? Is there a certain company size for which your solution works best? Do you expect to provide your solution self-serve online?

User Testing

Userpilot

APRIL 7, 2024

Mixpanel has integrations with many other industry-leading tools, from product growth platforms like Userpilot to customer experience optimization tools like AB Tasty, and many more. Tableau’s dashboards featuring KPI overview. Data integrations. Main Features Here's a summary of Tableau's data visualization tool. Dashboards.

Data Visualization

Bain Public

JANUARY 11, 2022

High-Level Strategic Baseline A high-level strategic baseline is a frequently revised document discovered collectively with leadership that covers the key foundational elements to steer growth, innovation and help stay abreast of changes in the market, industry, customers and competitors. Product team: Roadmap process (e.g.

Onboarding KPIs

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. Jason: For your customer success [34:27] _, what’s the number one goal or KPI for the company? What’s the uber KPI for the department? So you need to be aligned as we say, with what the company’s strategic priorities are at that point. Net retention.

Customer Experience

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

We talk to Sai Boddupalli , an Exponent alumnus, on his journey being a product manager across various, distinct industries spanning automotive, e-commerce, gaming, and payments. When I interned at Ford in 2013 the automotive industry was on the rebound and in-car infotainment experiences were the next big thing.

Automotive