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A flexible framework for one of today’s most important business documents “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?—?Deep Just like the role of a product manager can vary significantly from company to company, so can? So what goes into a product spec?
With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. To hit the targets, customer success managers should incorporate initiatives such as: – Track product usage patterns and proactively prompt engagement with in-app flows. ” KPI vs. OKR.
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I’ve worked exclusively on digital products for over 14 years , primarily in product and design-centric roles. Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. Pat on back.
At first, I decided to run some free workshops for our customers. You want to make sure everyone is 100% onboard with the changes that are coming. It made us feel like we were failing, and the engineering team didn’t feel like the product was attractive enough, which lowered morale. The rest will be smaller, I promise.
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