Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Think about it as either inbound or outbound comms. People need to trust your “system” and that they’ll reliably get the info they care about. “Why are we working on this?”. Why is that taking so long?”. “Is Is that thing fixed already?”. How long will we be down for?”. Format (How).

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. Let’s switch out of ERP systems and become currency traders.” IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams. TTV: Time-To-Value.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Gainsight

DECEMBER 23, 2019

A million things going on outbound-driven, rapidly changing. AO: Yeah, support needs to be the how to break fix system… AS: Critical. Jason: For your customer success [34:27] _, what’s the number one goal or KPI for the company? What’s the uber KPI for the department? AO: Release type issues.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

You are thinking about the next truck chassis, or the next-generation infotainment system and not really concerning yourself with the products that are out there already. In mobile gaming, PMs are extremely KPI-driven and are the go-to people when it comes to monetization.

Automotive 68

Automotive Product Management Product Manager Technical Review 68