Intercom, Inc.

AUGUST 22, 2019

I’m excited to be joined today by Intercom’s own Jonathon Colman, a senior designer who came to us by way of the Nature Conservancy, REI and five and a half years at Facebook, where he most recently worked as a UX Content Strategy Lead for Marketplace. Design doesn’t just make things pretty. Improvisation and anticipation.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Mind the Product

MAY 5, 2017

Building products is amazing. To craft a product from scratch brings a range of feelings; from joy and pleasure to frustration and despair. To craft a product from scratch brings a range of feelings; from joy and pleasure to frustration and despair. It is a magical, continuous, learning experience.

User Testing 115

User Testing Product Research Product Management Product Manager 115

Amplitude

APRIL 4, 2017

As the native mobile space matures, the biggest app-related issue brands face has shifted from UX and backend infrastructure to growth and monetization. Brands are learning that launching a proper native app is a great first step, but only a starting point. The crucial component missing from the product team is growth marketing.

Data Visualization 83

Data Visualization Analytic Tools Research Software Reporting Tools 83

UX Studio

MARCH 27, 2018

Companies have finally started to take UX seriously. As more and more UX designers and researchers get hired to make products better, we must think about how to best organize them. What does the ideal UX team structure look like? What three main disciplines form UX? User experience design.

UX 98

UX User Testing Data Visualization Research Software 98

UX Studio

SEPTEMBER 4, 2019

So I ended up a UX designer, but my heart started to beat faster and louder when I first woke up to the truth: Writing makes up a determinative part of UX. As I always try to dive ever deeper into the field of UX writing, I also try to look for inspiration and information from key persons. Thank you for inviting me.

UX 78

UX Customer Experience User Testing Technical Advisors 78

Mixpanel

MARCH 7, 2021

As with many roles in the tech industry, there’s been a stubborn gap in female representation in product. According to TechTalent Charter , women make up only 19% of the tech industry and only 37% of UX and product roles. “As a student during my Master in Fine Arts, I worked as a graphic designer.

Feedback Software 52

Feedback Software Research Software Analytic Tools Reporting Tools 52

Userpilot

MARCH 18, 2021

There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy. Why does retention management take so much time and effort? What We’ll Cover In Our Customer Retention Guide.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

ProductPlan

SEPTEMBER 8, 2021

How did Amazon’s product strategy fare during the pandemic? Short answer: Amazon’s product strategy example lead the way). Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers.

Product Strategy 67

Product Strategy User Testing Strategy Technical Review 67

Business of Software Conference

JULY 2, 2019

Jane Austin, Director of Product Design, Babylon Health. How can good design be integrated into your business profitably? You will probably recognise most of these techniques in action in your own organisation… Watch, and learn how to integrate design into your team effectively. Design is not style.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

Modus Create

MARCH 8, 2020

We choose to celebrate what unites us rather than what could divide us. Technology consists of many different roles and jobs. It seems a lot of the time, the question is “Why are there not more women developers?” These roles are as important to technology as engineers and architects.

Research Software 106

Research Software Technical Review Feedback Software Analytic Tools 106

Userpilot

DECEMBER 15, 2021

There are so many other metrics to consider – including newsletter signups, customers favoriting items, social media shares, product usage – basically, all the small steps that indicate you’re doing the right thing. Let’s check which conversion metrics you should be tracking and why. What is a macro-conversion?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98