Intercom, Inc.

SEPTEMBER 21, 2022

Suddenly it became increasingly difficult to manage increasing volumes of customers and hang on to those personal relationships. Although we’ve seen consumer software improve in leaps and bounds in the last few years, legacy support software just hasn’t kept up. “44%

Research Software 118

Research Software User Testing Customer Experience Vision 118

Userpilot

APRIL 9, 2024

Focused on personalized customer communication, Intercom leverages messenger-based interactions and targeted messaging for a highly personalized onboarding experience complemented by a suite of support and marketing tools. User segmentation for targeted messaging. Book the demo to find out more! Best onboarding platforms: Intercom.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. Rich ticket management system.

Analytic Tools 87

Analytic Tools Feedback Software Reporting Tools Data Visualization 87

Userpilot

SEPTEMBER 2, 2022

Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc. When choosing a learning management software make sure it’s customizable, user-friendly, and easy for you to use. Gamification elements.

Analytic Tools 94

Analytic Tools Feedback Software Reporting Tools Education 94

Userpilot

JANUARY 21, 2022

Channels to distribute your software release notes. But that doesn’t mean good release notes should be just a one-way direct line, broadcasting a message. In-app release notes: the best way to reach users with your message in a timely and contextual way (use different types of UI patterns , like modals and tooltips ).

Feedback Software 87

Feedback Software Analytic Tools User Testing Customer Feedback 87

Mironov Consulting

MAY 2, 2019

When we talk broadly and generically about product management, we assume that all products/services are similar enough that we can apply the same tools, techniques, financial planning models, design approaches, goals and metrics. To meet customer expectations for consumer-like software usability. Product are products, yes?

Reporting Tools 91

Reporting Tools Analytic Tools Research Software Data Visualization 91