Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. Customer training used to involve writing a 300-page user manual and delivering a week-long, on-site seminar for all new users. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

FEBRUARY 22, 2024

Userpilot helps you create impactful resource centers and deliver proactive customer service without writing any code. Competitive advantage : Customers stop doing business with an organization due to poor support. This means that customers’ activities or messages on one channel can serve as context on a different channel.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Join the smart people who get BoS updates. Transcript.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40