Userpilot

MAY 30, 2023

Whether you work in product management, customer success, or marketing, you need creative survey ideas to collect feedback that’s relevant, honest, and useful for your job. A short feature research survey to explore what future improvements your customers would like to see on your product. Let’s go over them.

Customer Feedback 75

Customer Feedback User Testing Feedback Software Product Research 75

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. What is Intercom?

Data Visualization 78

Data Visualization Product Research Software Review Feedback Software 78

Userpilot

DECEMBER 11, 2023

It’s no secret that users form mental models as they interact with your product (and other products in the same category), so factoring these mental models in UX design is crucial. You can uncover existing mental models using in-app surveys, user behavior tracking, heatmap analytics, and 1-on-1 interviews. Source: Qurious Click.

Data Visualization 101

Data Visualization Feedback Software Analytic Tools User Testing 101

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 81

Product Research Feedback Software Analytic Tools Data Visualization 81

Userpilot

APRIL 18, 2023

We can all recognize good survey questions when we see them. In this article, we discuss different types of questions, and how to write good surveys. In this article, we discuss different types of questions, and how to write good surveys. TL;DR A good survey question is clear, concise, and appropriate. Let’s begin!

Customer Feedback 88

Customer Feedback Data Visualization Product Research User Testing 88

UX Planet

FEBRUARY 21, 2024

To build a successful UX team, you must develop a strategy combining planning, effective management and talent acquisition. Photo by Jason Goodman on Unsplash When building my own team for the first time as a UX leader, I faced several challenges and developed a few strategies. You might find them helpful.

Research Software 74

Research Software Analytic Tools Feedback Software Reporting Tools 74

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization 77

Data Visualization Product Research Research Software Analytic Tools 77

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

Product Research 90

Product Research Feedback Software Analytic Tools Research Software 90

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 94

Feedback Software Research Software Analytic Tools User Testing 94

Userpilot

JUNE 20, 2023

So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Creating a positive first impression with a warm welcome message and data-backed onboarding. What is user trust?

User Testing 90

User Testing Customer Feedback Customer Experience UX 90

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 86

Product Research User Testing Feedback Software Customer Feedback 86

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 87

Feedback Software Messaging Customer Feedback Customer Experience 87

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. As UX is a crucial element, it’s important for you to know what results in a poor user experience. Avoiding UX debt. What is UX design? Why is having a seamless UX design important?

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 91

Feedback Software Messaging Onboarding KPIs Customer Communications 91

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 85

Customer Experience User Testing Analytic Tools Feedback Software 85

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. For example, when you send a message to a friend on WhatsApp. What are notifications?

Customer Experience 95

Customer Experience User Testing User Experience Customer Feedback 95

Userpilot

APRIL 7, 2023

What types of survey questions should you use to collect valuable feedback? It is essential to identify the types of survey questions that work best and utilize them to gain insights into user sentiment. Insightful questions can help you create compelling surveys that yield actionable feedback.

Customer Feedback 74

Customer Feedback Data Visualization Feedback Software User Testing 74

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. TL;DR A product survey is a tool used by companies to gain valuable insights from customers in a structured way. A SaaS owner or product manager stands to gain a lot from launching a product survey.

Product Research 89

Product Research Customer Feedback User Testing Customer Experience 89

Userpilot

JULY 9, 2023

Usability vs. User Experience (UX). Thanks to the feature, the product team can create microcopy for their in-app messages quickly, efficiently, and to a higher standard. For example, you could trigger contextual surveys immediately after users interact with a newly released feature. CES survey created in Userpilot.

User Testing 90

User Testing Customer Experience Customer Feedback Product Research 90

Userpilot

MARCH 25, 2022

A continuous message testing process is essential for getting the most out of your product marketing efforts. But without running frequent tests or research on your messages, how can you know what language to use for conversions? In this post, you’ll discover the importance of message testing and how to get it right.

User Testing 92

User Testing Product Research Messaging Data Visualization 92

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 85

Data Visualization Feedback Software Customer Feedback User Testing 85

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Software Review 95

UX Studio: Product Management

AUGUST 1, 2021

UX research is a key ingredient and UX metrics are the solution. What’s the difference between “metrics” and “UX metrics”? Why should you use UX metrics? Metrics & UX metrics. UX metrics are one type of metric. It is the very best time to define a measurement plan with UX metrics.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

MARCH 6, 2024

AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. Use Customer Data for Retargeting Automation : Leveraging user data to retarget unconverted users, personalize marketing messages, and increase re-engagement and conversions. How to leverage this CRO trend?

Feedback Software 88

Feedback Software Research Software Analytic Tools Product Research 88

Userpilot

APRIL 29, 2024

It also enhances the user experience (UX) and, by extension, the overall customer experience. Deploy in-app surveys and other feedback collection methods. Implement a welcome survey to get user details, including their job role and use cases. Welcome survey design in Userpilot. Page populated with instructional content.

Feedback Software 89

Feedback Software Research Software Analytic Tools Customer Experience 89

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. An onboarding survey is an interactive form designed to gather feedback – they are versatile tools and can be used in many ways. Let’s dive in!

Feedback Software 93

Feedback Software Product Research User Testing Customer Feedback 93

Userpilot

FEBRUARY 24, 2023

To get objective results, use a combination of techniques to collect user feedback , like interviews and in-app surveys. To collect feedback on specific aspects of the product, trigger in-app surveys contextually , that is, at the moment when users engage with the feature. Want to see how? Book the demo.

Product Research 95

Product Research Feedback Loop Feedback Software User Testing 95

Userpilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

UX Planet

FEBRUARY 22, 2024

This can help uncover implicit jobs that customers might not articulate in an interview or survey. Top Things to Know About UX Competitive Analysis 3. Use customer feedback, surveys, and data analysis to determine which jobs are most important and underserved. It helps refine your messaging to better align with customer jobs.

Product Research 95

Product Research User Testing User Friction Customer Feedback 95

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. See if the users interact with key page elements to adjust marketing messaging and UX and drive conversions.

Analytic Tools 93

Analytic Tools Data Visualization User Testing Customer Feedback 93

Userpilot

JULY 6, 2022

The UX onboarding process is a series of steps a user goes through when they begin using your product. Progressive onboarding is a UX design approach that gradually introduces new users to a product. What is the UX onboarding process? It’s more than just the sign-up process, it continues across the entire user journey.

UX 101

UX Customer Experience User Testing Data Visualization 101

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. Market research helps identify the target audience for a product or service through large-scale surveys and analysis of secondary data.

User Testing 130

User Testing Product Research Data Visualization Customer Feedback 130

Userpilot

APRIL 22, 2024

Using targeted in-app messages to guide users through key features effectively. Sending in-app surveys to gather relevant feedback and iterate your strategy. Triggering exit surveys to understand reasons behind churn and improve customer experience. Welcome survey example. Segmenting new sign-ups with Userpilot.

Analytic Tools 74

Analytic Tools Feedback Software Research Software Customer Experience 74

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Experience 89

UX Planet

FEBRUARY 20, 2024

Canva asks us to provide specific details about the message we want to communicate. Let’s ask the tool to write a code for an online survey with 3 specific questions. Here is what the survey form will look like. So, if you provide an incorrect value, you will see an error message. Want to learn UX design?

User Testing 78

User Testing Product Research ChatGPT Customer Experience 78

Userpilot

JANUARY 15, 2024

You can measure customer experience within the fintech industry using periodic surveys, post-interaction surveys, and funnel analysis. You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g.

Analytic Tools 77

Analytic Tools Feedback Software Reporting Tools Data Visualization 77

Userpilot

MARCH 19, 2024

To retain users, continuous improvement of your UX optimization efforts is critical. This guide takes an in-depth examination of steps you can start implementing right away to improve your product’s UX optimization. Measure your UX optimization efforts. Why is constant UX optimization important?

Customer Experience 92

Customer Experience User Testing Research Software Feedback Software 92