Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. Want to reduce customer churn?

Feedback Software 91

Feedback Software Research Software User Testing Customer Experience 91

Userpilot

MAY 16, 2023

Ever wondered how you can implement contextual help that meets customers right at their point of need? Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. Tooltips to provide extra context around a feature.

UX 84

UX Customer Experience Customer Satisfaction User Friction 84

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. Even big B2B players (Business-to-Business) were interested in UX research. We had to think differently when doing research with B2B customers.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Userpilot

FEBRUARY 20, 2023

Wondering how to improve user onboarding and boost customer retention? Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. What is user onboarding? Why is the user onboarding process important?

Analytic Tools 84

Analytic Tools Data Visualization Feedback Software Customer Feedback 84

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in!

Analytic Tools 75

Analytic Tools Data Visualization Feedback Software User Testing 75

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. In addition, we’ll look at six tips to help you create a compelling product story. Narrate the product strategy.

Feedback Software 94

Feedback Software User Friction User Testing Customer Experience 94

Userpilot

MARCH 6, 2024

Chatbot Implementation : Using chatbots so your website can provide immediate answers to common user questions, reducing bounce rates and improving conversions. Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions.

Feedback Software 86

Feedback Software Research Software Analytic Tools Product Research 86

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

Onboarding KPIs 88

Onboarding KPIs Customer Experience Customer Feedback User Testing 88

UX Studio: Product Management

NOVEMBER 19, 2021

But why is empathy so important in UX and how can we best practice it? We talk about putting ourselves in the user’s shoes, but often fail to achieve this as we may only see the shoes, but rarely consider how they got them, what made them buy them, why in that color, why not cheaper or more expensive ones. When we ask “Why?

UX 93

UX Customer Experience User Testing Data Visualization 93

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

UX Planet

JANUARY 22, 2024

It can be ideas about the big problem, like “how to make the user engage more with our product,” or a smaller interaction issue related to the UX and the visual design, like choosing between infinite scroll or pagination. USERS: Explain to ChatGPT who the users you design for are. USERS: Bank account managers.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Artificial Inteligence 97

UX Planet

FEBRUARY 5, 2024

Positive Brand Image: Commitment to accessibility sends a positive message about a company’s values. It demonstrates social responsibility and can enhance the brand image, fostering goodwill among customers. Users should be able to understand the meaning or action associated with a particular button, field, or option.

Customer Experience 97

Customer Experience Research Software User Testing User Friction 97

Userpilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan.

Research Software 97

Research Software Feedback Software User Testing Data Visualization 97

Userpilot

APRIL 29, 2024

It provides users with the guidance and resources they need to accomplish their goals within your product. In other words, it sets users up for success and improves customer satisfaction. It also enhances the user experience (UX) and, by extension, the overall customer experience. UI feedback example.

Feedback Software 87

Feedback Software Research Software Analytic Tools Customer Experience 87

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience Customer Feedback 87

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships.

Feedback Software 78

Feedback Software User Testing Customer Experience User Friction 78

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. And was this the way you transitioned into customer experience? In this episode, we talk to an all-around design leader, Marília Moita.

Research Software 63

Research Software Feedback Software UX User Testing 63

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Customer Experience 82

Customer Experience Feedback Software Analytic Tools Data Visualization 82

Userpilot

SEPTEMBER 30, 2022

Every SaaS company implements UI updates from time to time, but how should they announce UI updates to customers without overwhelming them? In this article, we’ll share actionable tips on how to announce product updates to your customers to drive product growth. How often should you update your user interface design?

Feedback Software 94

Feedback Software Research Software User Testing Customer Feedback 94

Userpilot

FEBRUARY 2, 2023

In many cases, content is the first touchpoint of your customer journey – your prospects’ first interaction with your product. Content testing is a form of user experience research that measures the quality and performance of content. From website copy to in-app messages. The digital world is full of content.

User Testing 87

User Testing Research Software Feedback Software Product Research 87

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

FEBRUARY 9, 2023

Is it different from product messaging? TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages. TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages.

Analytic Tools 87

Analytic Tools Customer Experience Product Research User Testing 87

Userpilot

AUGUST 28, 2022

What is customer value and how you can use it to improve the actual value you deliver to your customers and establish brand loyalty? So let’s see what you can do to increase your customer value and retain loyal customers. In SaaS, customer value is a user’s perception of what your product or service is worth.

Feedback Software 103

Feedback Software Customer Feedback Customer Experience User Testing 103

Userpilot

APRIL 21, 2022

Today, we’re going to take a closer look at the different types of microcopy, why it’s important, and go over five tips that will help you write better microcopy in the long run. Microcopy is the tiny words you can see on the websites and apps that guide users and contributes to customer satisfaction. Let’s get right into it!

Research Software 95

Research Software Customer Experience User Testing Customer Feedback 95

Userpilot

APRIL 19, 2022

As a SaaS business model is usually subscription-based, customer retention is crucial to its success. You need to provide consistent value to your customers in order to keep them engaged with your product. 5 tips to improve your product engagement score. Use interactive walkthrough to help users reach the AHA moment soon.

Feedback Software 91

Feedback Software Analytic Tools Onboarding KPIs User Testing 91

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

APRIL 18, 2024

If you’re struggling to convert your website visitors into customers, your marketing conversion path may need optimization. TL;DR A conversion path is a sequence of actions a prospective customer takes. A well-designed conversion path guides customers with relevant information and prompts them to act. Hence this guide.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Marketing 86

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 78

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 78

Userpilot

MARCH 29, 2023

That said, converting users into paying customers after their free trial period ends is easier said than done. In this article, we’re going to show you exactly how you can build a reliable free trial strategy to convert free trial users! This, in turn, drives down your customer acquisition cost.

Analytic Tools 93

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 93

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 85

Customer Experience Analytic Tools User Testing Customer Feedback 85

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. If you’re ready to get started with customer sentiment analysis, then read on!

Feedback Software 83

Feedback Software Customer Experience Customer Feedback Product Research 83

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. TL;DR Customer feedback is the data you get from your users about your product and their experience.

Feedback Software 69

Feedback Software User Testing Customer Feedback Analytic Tools 69

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. Churn happens when a customer stops doing business with you. Bad customer experience. Poor customer service. Product pricing plan weak points. Use NPS and CSAT to measure satisfaction along the user journey.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software User Testing 87

Userpilot

APRIL 12, 2023

TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. An effective product adoption strategy improves user activation, reduces friction and customer churn , and boosts product success. What is user adoption?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

JULY 28, 2022

Creating a customer success journey map is necessary for: Creating a customer success strategy. Building customer success playbooks. Offering the right in-app experiences to engage your customers. This article covers the entire process of creating a customer journey map. Describe the user persona you’ll target.

Feedback Software 94

Feedback Software User Testing Customer Experience Data Visualization 94