Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. TL;DR Onboarding platforms allow organizations to design personalized onboarding experiences that enable new users to realize the product value. Ready to dive in?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. TL;DR Trend analysis is the process of tracking and analyzing changes in key metrics over time. For example, consider this trend report generated with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

SEPTEMBER 28, 2022

Are you tracking product management metrics to evaluate your product and monitor its progress? SaaS products are becoming increasingly data-driven which makes it critical to evaluate product growth using the right metrics. However, an enormous amount of available data makes it challenging to select these metrics.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 94

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Self-service is what most customers prefer, according to research by Zendesk.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 17, 2024

TL;DR Customer insight platforms enable informed business decisions by analyzing customer behaviors and preferences to improve products and experiences. A few of the major features to look out for in customer insight platforms are user surveys, behavior analytics , segmentation , and data visualization.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Intercom, Inc.

APRIL 7, 2021

That’s why we partnered with Klaus , the conversation review and QA platform for support teams, to get a deeper understanding of what “quality support” actually looks like. The result is the Customer Support Quality Benchmark Report 2021. So what’s the problem with the support metrics that most teams have been using up until now?

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Gainsight

FEBRUARY 7, 2024

That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. Picture them as the holy grail of software and service reviews, blending user feedback, satisfaction ratings, and market presence into one comprehensive metric.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software Onboarding KPIs 52

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. It will give you a better understanding of the type of metrics to monitor in your dashboard and help you draw product growth insights from them.

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Data Visualization Analytic Tools Feedback Software Dashboard 98

Mixpanel

FEBRUARY 26, 2020

Along with affordable pet boarding provided by insured pet sitters, Mad Paws provides other services for pet owners such as dog walking and pet sitting. Mixpanel gave us a granular view of the funnel, and being close to the metrics helped us solve that problem. Mixpanel: What percentage of your day do you spend on analytics reporting?

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Customer Experience 101

The Product Coalition

MARCH 18, 2021

Businesses and individuals are increasingly making SaaS (Software-as-a-Service) applications their choice software platform for their business needs. A Cision PR Newswire report projects the SaaS market to grow from $158.2 A Cision PR Newswire report projects the SaaS market to grow from $158.2 billion in 2020 to $307.3

Feedback Software 131

Feedback Software Research Software Reporting Tools User Testing 131

Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. Here are our top three takeaways from the Gartner report. Customer data is bigger than ever.

Reporting Tools 105

Reporting Tools Analytic Tools Research Software Data Visualization 105

Userpilot

APRIL 16, 2024

You can choose from different types of user activity monitoring methods, such as app usage tracking, navigation and interaction tracking, user and entity tracking, error and crash reporting, app performance monitoring, and user feedback collection. Next, select the right user report you need for monitoring their behavior.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

APRIL 29, 2024

TL;DR In-app help (or in-app support ) refers to the provision of assistance and guidance directly within a software application or platform. Here are a few tools that help you build better in-app support: Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

APRIL 4, 2024

That makes it key to understand what product engagement means for your specific offering to track and optimize the right metrics. You can measure engagement by tracking key metrics such as product engagement score, active users, product stickiness, feature adoption rate, average session duration, and customer retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Mixpanel

NOVEMBER 8, 2021

With time, you can learn quite a bit about your users, your platform, and just how important it is to challenge your assumptions. You might be at a startup, but it’s not the Wild West; you still need to tie your metrics back to bigger business goals. With product metrics. This is just one close-to-home example.

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Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Userpilot

MARCH 14, 2024

Are you wondering what the GA4 path exploration report is? Show how to create the report. TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. Next, edit the node settings for each step and customize the report.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

DECEMBER 27, 2021

GroundControl, an Innovation Accounting software platform to help?corporate My background is in startups, where innovation accounting is the metrics and accountability of the team to make data-driven decisions. Later, I worked with corporates and realized there is a huge need to report on and measure innovation progress.

Reporting Tools 99

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Userpilot

DECEMBER 31, 2022

RFM is a three-dimensional customer segmentation model that evaluates customers on three metrics — recency, frequency, and monetary value. Recency is the amount of time since a user last engaged with your product or service ( active users ). Frequency is how often a customer interacts with the platform.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MARCH 25, 2024

Behavior Flow analysis was one of the key reports in General Analytics. In the article, we show you how to replicate the behavior flow report in GA4. The report mapped out all user actions leading up to a conversion goal. In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Reporting Tools 100

Userpilot

APRIL 22, 2024

Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. Avoid customer frustration with self-service knowledge bases A great opportunity to offer a top-notch customer experience is through an in-app resource center. Examples of churn surveys.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Customer Experience 95

Userpilot

MARCH 19, 2024

You will also find the best tools for the job and learn about key behavior metrics to monitor for tracking user patterns. Metrics that help measure user behavioral patterns Activation rate. 7 types of reports to help measure user engagement patterns: Trend analysis. Feature and events reports. Reduce customer churn.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Customer Feedback 103

Userpilot

FEBRUARY 25, 2024

Identify drop-off points from the report. Couple findings with other reports to drive deeper insights. Funnel analysis report generated using Userpilot. Then, generate funnel reports showing how many users completed each event. The report should look something like this for easy interpretation. Activation funnel.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 25, 2024

User behavior is primarily focused on SaaS platforms and how users leverage them. 14 user behavior trends for 2024 To keep your SaaS platform engaging and attractive for users, it’s important to meet user expectations. Answer FAQs with self-service resource centers. In a nutshell, it analyzes software usage patterns.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

FEBRUARY 15, 2024

Userpilot is a digital adoption platform (DAP) that fosters product growth through a variety of product analytics tools , including funnel analysis, among other useful features. Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Choose metrics to track the success of the engagement strategy. Remove friction and elevate the customer experience with self-service support. To know the metrics to track, first decide on what you hope to achieve with your engagement efforts.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

NOVEMBER 15, 2021

Alternatives like Userpilot or other agile digital adoption platforms come with the necessary elements needed to create a contextual, personalized user experience. That said, it's not that agile digital adoption platform as one might expect. What is UserGuiding? Userguiding features. User onboarding. Get a demo and get started.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

JULY 19, 2021

A Customer Engagement Platform (CEP) is an example of a tech solution that can help you achieve a great customer experience. In this article, we look at how Customer Engagement Platforms benefit SaaS companies. Customer engagement platforms help Saas companies engage with users better hence higher customer success and happiness.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Gainsight

NOVEMBER 2, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . KPIs, or key performance indicators, measure how effectively a company is achieving key business goals. But the reality is digital transformation changes the economics of instrumentation, metrics, and measurement.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

Userpilot

SEPTEMBER 21, 2022

Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. A knowledge base software helps you provide on-demand self-service support to your customers at any time. Live chat: You can enhance your self-service support system with the live chat feature.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 29, 2024

Offer self-service support with a resource center. By conducting funnel analysis and pairing the funnel data with other behavior reports, you can pinpoint the exact factors responsible for the funnel drop. Compare the heatmap report with how you expect users to behave based on your ideal user journey map.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

APRIL 24, 2024

AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. Userpilot is a product growth platform that uses AI to power its writing assistant and localization features. Userpilot Userpilot is a product growth platform.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

APRIL 23, 2021

Here are the SaaS tools I picked to build user persona examples for: Userpilot – product growth platform ActiveCampaign – email marketing automation tool Kontentino- social media scheduling tool. Gains of using Userpilot Product Growth Platform. What is a user persona? How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

OCTOBER 4, 2022

Userpilot offers on-demand self-service support with an in-app resource center. Loom uses product tutorials as educational content while also showcasing the platform in action. As a matter of fact, 80% of customers report deleting an app because they don’t know how to use it. Offer self-service support (Userpilot).

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

NOVEMBER 21, 2023

TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns. Hubspot’s many products make it easy to unify your marketing and product data under one roof for easier reporting and insights. Hubspot integrates nicely with tools like Pendo and Amplitude.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105