Policies Product Marketing User Friction 
Product Talk
AUGUST 13, 2025
Her cross-functional sprint team included product managers, designers, engineers, and representatives from business, customer experience, and support. The AI didn’t have the nuanced understanding of their data architecture or customer behavior needed to simplify and restructure the interface. We needed to move fast.”
Mind the Product
MARCH 12, 2020
Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication. Most importantly, effective product managers spend time doing product discovery , the process in which new ideas are iterated and validated with actual customers.
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Intercom, Inc.
APRIL 22, 2019
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.
Userpilot
SEPTEMBER 14, 2023
We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond. Who is a product manager?
The Product Coalition
APRIL 25, 2018
A Certain Success Product-Market Fit, as made popular by the great Sean Ellis , is a concept that revolves around a simple assumption. The assumption is that if you can create a product that fits perfectly with a specific market, then you’re onto a winner. If it does, then customers will flock to your product.
Userpilot
AUGUST 30, 2023
Want to improve the product experience at every stage of the customer journey? Heat map tools allow you to track user actions on your website or app. You can understand customer pain points, identify friction at different touchpoints, and improve your product accordingly. out of 5 on G2.
PMLesson's Ace the PM Interview
MAY 5, 2020
So, what’s the difference between a Product Manager (PM) and a Product Marketing Manager (PMM)? Both Product Managers and Product Marketing Managers often work very closely together and share project ownership, they generally have different sets of responsibilities that require different skill sets.
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