Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

FEBRUARY 8, 2021

Why is customer segmentation so important for your SaaS? A small number of customers could be your main contributors to revenue and have the highest growth potential. Yet, you might be focusing on the larger group of customers that helped establish your product but are slowing churning. What is Customer Segmentation?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

The Product Coalition

OCTOBER 22, 2018

Brilliant meeting so many new people and catching up with so many Receptive customers too. It was called: F Customer Feedback Video will be available soon too. F Customer Feedback Hello, I’m Hannah Chaplin the CEO at Receptive. However, customer feedback is actually a huge opportunity for your business. It matters.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

Feedback Software 98

Feedback Software Customer Experience Research Software Customer Feedback 98

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

UX Studio

MAY 30, 2023

Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. Mobile payment systems are a good example of this. Trust heavily influences their adoption as these systems store users’ financial information so that people can pay through mobile devices instead of the usual cash or card.

UX 97

UX Reporting Tools Research Software Data Visualization 97

Usersnap

JUNE 2, 2022

Customers want good products and services, of course, but do you know what else they want? Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Recognizing and improving upon this customer feedback is where a CES survey comes in handy! What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

The Product Coalition

MARCH 8, 2023

It also strengthens regulatory compliance and supports research and advancement. Data integration: Integrating data from disparate systems, such as electronic health records (EHRs) and laboratory systems, can be difficult and time-consuming. How can CIOs better communicate the business value of data quality initiatives?

Healthcare 78

Healthcare Data Visualization Research Software Technical Review 78

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers® Insurance serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 85

User Testing Research Software Product Research Feedback Software 85

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Complex behavioral data from complex user experiences.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Mind the Product

MARCH 12, 2020

In software product development, there is a growing demand for product managers to perform more tasks, do complex data analysis, and strategize with competing priorities. Product managers often use skills like strategic thinking, user research, product prioritization / backlog grooming, data analysis, and communication.

Product Research 186

Product Research User Testing Weak Development Team Technical Review 186

The Product Guy

SEPTEMBER 12, 2017

A marketer or market researcher may view patterns in terms of demographics and buying activity. A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. User personas stand in for users throughout the design of your product.

Research Software 109

Research Software User Testing Analytic Tools Product Research 109

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Userpilot

JUNE 11, 2024

Looking at user journey map examples can help you come up with a visual representation of your customer’s journey. Customer journey mapping research also allows you to identify areas of opportunity in your processes and plan to reduce those friction points. Let’s get started!

User Testing 96

User Testing Customer Experience Customer Feedback Data Visualization 96

PMLesson's Ace the PM Interview

MAY 5, 2020

Across companies and industries, PMMs pride themselves as being the " voice of the customer ", and being able to understand consumer's needs and user journeys. At Google, Product Marketing Managers are responsible for knowing the user, knowing the magic and connecting the two.

Product Marketing 52

Product Marketing User Testing Marketing Analytic Tools 52

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. 5 strategies for closing the customer gap.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Why choose Appcues though if Userpilot can provide you with a more robust customer feedback toolkit, without the hefty price tag?

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Product Talk

OCTOBER 18, 2023

What tools should you use to test your assumptions? When we hear about an unmet customer need, pain point, or desire, we often jump to our first solution. To set the context, I’ll start with an outcome and a target opportunity , using a mini opportunity solution tree. Why three solutions?

Product Research 260

Product Research User Testing Testing Analytic Tools 260

ProductPlan

NOVEMBER 11, 2019

Your product doesn’t exist in a vacuum, particularly if it’s part of a more extensive solution suite. Pick ones directly tied to customer satisfaction and business success and leave the rest on the cutting room floor. Balance big customer demands. Honesty is the best policy. Use the right tools.

Roadmap 72

Roadmap Data Visualization Technical Review User Testing 72

BrainMates

AUGUST 31, 2021

Customer research, performed continuously in product led organisations, is used to identify pain points, uncover problems worth solving, and validate assumptions. Undertaken proactively, rather than as a result of an unforeseen consequence arising, mixed methods research has emerged as a dominant practice.

Product Research 90

Product Research User Testing Research Software User Friction 90

The Product Coalition

OCTOBER 4, 2022

It starts from understanding who your customers are, what are the pain points of the customers, coming up with solutions to resolve those pain points, and finally implementing those solutions. If yes, this article will help you to come up with a solution. History of shape up method?

Research Software 123

Research Software Product Management Product Manager User Friction 123

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. Uncover the secrets of seamless and feature adoption and discovery with us—a thrilling promise that can revolutionise SaaS product adoption. Table of content ?

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

NOVEMBER 5, 2022

The build trap is a situation when the team focuses on shipping features that don’t drive value for the customer and for the business. To choose the right options, you need to conduct user research and experiments. The key difficulty that many teams face is choosing the right frameworks and tools for their jobs to be done.

Research Software 98

Research Software Feedback Software Product Research User Testing 98

BrainMates

SEPTEMBER 19, 2022

Product-Led Organisations Redefine Research. Customer research, performed continuously in product-led organisations, is used to identify pain points, uncover problems worth solving, and validate assumptions. These findings redirected the content strategy towards a different target customer.

Product Research 52

Product Research User Testing Research Software User Friction 52

Userzoom

JULY 3, 2019

We’ve talked today about, you know, we can teach people how to do basic user research techniques and those causes of. Then, of course, is the fact that they’re less likely to reject a solution that they were fundamentally involved in creating. ” Because it’s their solution. We all know that.

Customer Experience 105

Customer Experience User Experience User Testing Customer Feedback 105

ProductPlan

MAY 21, 2019

Sunsetting your product because the acquirers were far more interested in acquiring talent, technology and/or customers than the product you manage. Learn about the company doing the acquiring, their product portfolio, their customer base, and the individual members of the company you’ll be dealing with. Try it Free. Enterprise.

User Friction 59

User Friction Research Software User Testing Customer Experience 59

ProductCraft

AUGUST 14, 2018

In the first post in this series, Brian Crofts introduced the notion of a modern product team , and discussed customer centricity as the first value to rule such a team. Uniquely positioned between business and customer, the job of the product designer is to deliver the best product by channeling a deep understanding of the user.

Data Visualization 58

Data Visualization User Testing Product Research Customer Experience 58

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. TL;DR A product manager oversees the entire software product development cycle, from discovery to launch and beyond. Conducting market research and competitor analysis.

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

Business of Software Conference

OCTOBER 29, 2018

Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Upcoming Events. BoS Europe 2019 BoS USA 2019. Don't Miss a Thing - Get BoS Updates.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79