Arkenea

APRIL 10, 2025

Google began outsourcing support roles in 2011 and expanded to product development partnerships with firms such as Globant in 2014, leveraging global teams to accelerate projects like Project Ara and other internal tools. Hidden Cost Warnings: Watch for scope creep, change requests without impact analysis, and vendor management overhead.

Analytic Tools

Userpilot

JULY 24, 2025

When to use this: Perfect for feature-driven upsells tied to product launches. Combine with strong product usage signals (hitting plan limits) to trigger personalized messaging at the right moment. Send to inactive users, and it gets ignored. Tie these customer retention emails to upgrade call to actions and offer to talk.

Customer Experience

Intercom, Inc.

JULY 9, 2018

But your sales team needs a lot more than an email on launch day to maximize the opportunities that product launches present. Here at Intercom, Sales Enablement is responsible for ensuring sales reps have the skills and resources they need to capitalize on product launches.

Product launches

Userpilot

SEPTEMBER 11, 2023

What do you need to successfully navigate the different product launch phases? What will it take to turn your product into a bonafide growth engine ? TL;DR A product launch is a three-step plan (pre-launch, launch, and post-launch) to successfully bring a new product to market.

Product launches

Userpilot

AUGUST 19, 2024

Whether you’re introducing a new product, releasing an upgrade, or announcing advanced features, outlining a product launch strategy can help align your efforts in the right direction. That’s where product launch analytics step into the picture. Book a demo to see it in action. Book a demo to see it in action.

Data Visualization

Intercom, Inc.

JULY 9, 2018

But your sales team needs a lot more than an email on launch day to maximize the opportunities that product launches present. Here at Intercom, Sales Enablement is responsible for ensuring sales reps have the skills and resources they need to capitalize on product launches.

Product launches

Userpilot

APRIL 27, 2022

Product launch metrics can be easily overlooked while you become busy with product development, marketing efforts, and launch timeline. A Harvard Business School study found that a staggering 95 % of around 30,000 newly launched products fail. What is a product launch in SaaS? Pre-launch phase.

Onboarding KPIs

Amplitude

FEBRUARY 1, 2021

A lot of teams obsess about getting everything perfect for product launch day. All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. All of that anxiety, and in the grand scheme of things, launch day isn’t a be-all and end-all event. find value differently in your product.

Product launches

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. What is a product launch manager?

Product launches

Userpilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. What is a product launch? What are the phases of a product launch?

Onboarding KPIs

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research

Userpilot

AUGUST 15, 2023

A product launch marketing plan is more than a simple press release announcing your product. It is the process that guides you to a successful product release. With several product launches occurring every day, you need something special to ensure your announcement doesn’t get lost in the noise.

Product launches

Userpilot

AUGUST 15, 2023

There’s a vast gap between a great idea and bringing that idea into reality: and there’s no better example than a product launch plan. If you get your product launch plan wrong, all the hard work and effort of building your product might be for nothing. What is a product launch plan?

Feedback Software

Userpilot

AUGUST 2, 2022

How often do you use automated surveys to understand customer sentiment ? If your answer is never, your team is definitely missing out on a productivity catalyst. Survey automation allows you to conduct in-depth market research with the speed and accuracy that manual surveying fails to offer. What are automated surveys?

Feedback Software

Userpilot

MAY 26, 2024

A Customer Effort Score (CES) survey is a powerful tool for assessing how easy it is for customers to interact with your product. In this comprehensive guide, we’ll walk you through: How to implement a CES survey and collect valuable feedback. The best times to launch your CES surveys.

Customer Experience

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? Read on to find 12 important survey types and sample questions to ask.

Data Visualization

Userpilot

MAY 17, 2023

There’s no use doing surveys if you don’t get responses, so how can you write a survey introduction that motivates people to answer? Although you might weigh more importance to the survey’s questions and formatting, the introductions also play a role in your survey’s success at measuring user sentiment and quantitative data.

Feedback Software

Userpilot

OCTOBER 15, 2021

Product launch announcement emails can be intimidating. In this blog post, I'll take you through the different types of product launch announcement emails, the product launch email sequence best practices to keep in mind throughout the process, and some fantastic real-life examples to inspire you in your own campaign.

Feedback Software

Userpilot

MARCH 4, 2021

In-app survey questions can be one of the most effective tools when running product research. But crafting surveys is a bit of a work of art. But crafting surveys is a bit of a work of art. Benefits Best Practices for In-App Survey Questions 31 in-App Survey Questions You Must Ask Your Users How Userpilot Helps.

Product Research

Product Innovation Educators

MAY 18, 2020

Summary of some concepts discussed for product managers. [1:38] Just like after a product launch, I conducted a lessons-learned meeting with the Summit team to discuss: What worked (best practices). 13:52] Customer feedback: We surveyed attendees, including All-Access Pass customers, after the Summit.

User Testing

Product Innovation Educators

SEPTEMBER 2, 2024

Essential Quantitative Research Tools Conjoint Analysis: A statistical technique that determines how people value different features that make up a product or service. Surveys: Structured questionnaires that can reach many respondents, providing statistically significant data. Consider your current pricing strategy.

User Testing

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy.

Feedback Software

Intercom, Inc.

MARCH 23, 2022

For years, many of our customers have been asking us to build a surveys product. They learn so much about their customers from Intercom already by seeing what they do in their product and chatting with them. With our brand new Surveys product, customers don’t just ask questions, they can also take direct action.

Customer Communications

Userpilot

AUGUST 31, 2024

In product management , a product launch timeline serves as a roadmap to ensure a well-structured and successful product release. So in this article, let’s review a product launch checklist to help you prepare a solid campaign that gets traction and sows the seeds for consistent growth.

Product launches

The Product Coalition

MARCH 19, 2021

Note: If there are other products on the market that are similar to your own, ask yourself what makes your product unique or better. How effective is the product? This can be especially helpful if your product is new to the market. But keep in mind, proper planning and execution are key to a successful product launch.

Development

Good Product Manager

DECEMBER 16, 2018

Twas the Night Before Product Launch. Twas the night before product launch, when all through the team. The landing pages were posted on the website with care, In hopes BANT-qualified prospects soon would be there; The support staff were waiting on call at their desks, While hoping the launch would not be a big mess.

Research Software

Usersnap

JULY 28, 2022

Poor design and a lack of branching questions make many surveys tedious, diminishing the quality of the data they obtain. Leverage skip logic to improve the quality of your surveys for you and your customers, unlocking the quality data you need to drive your business successfully. What Is Survey Skip Logic? Design your survey 5.

Product Research

Melissa Perri

JULY 23, 2024

I look at four dimensions for robust Product Organizations: Product Organizational Design Product Strategy Product Operations Product Culture Inside each of these are a few capabilities that are then broken down further into sub-capabilities that help me pinpoint where the issues are.

Weak Development Team

Userpilot

SEPTEMBER 14, 2022

Knowing how to launch a product successfully is no easy feat – it takes careful planning, execution, and coordination. But when done right, a product launch can significantly succeed your business. So, how do you go about launching a product successfully? Define your goals and objectives.

Product Research

Userpilot

OCTOBER 25, 2022

They tell the product management team what they need to achieve. Market research, differentiation, and positioning are necessary to prepare for the product launch. Product managers need to plan the timing, how to measure launch success , and how to make sure their first-time user experience is satisfying.

Product Research

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. What is customer feedback?

Feedback Software

Brian Balfour

JANUARY 24, 2019

Nine months after being acquired, Buzzfeed reported on an internal memo from the TBH founders about how to execute product launches. The key quote is: “ It is critical to design a process that allows you to launch vastly different product experiences within specific communities so your product can reach critical mass.”

Customer Experience

Good Product Manager

DECEMBER 16, 2018

Twas the Night Before Product Launch. Twas the night before product launch, when all through the team. The landing pages were posted on the website with care, In hopes BANT-qualified prospects soon would be there; The support staff were waiting on call at their desks, While hoping the launch would not be a big mess.

Research Software

Userpilot

NOVEMBER 19, 2022

They also work with product managers on the product roadmap , carry out experiments to validate ideas and help identify minimum viable features for the MVP. During the development stage, their focus is on developing the product positioning strategy and preparing for the product launch. Product launch phase.

Data Visualization

Usersnap

FEBRUARY 14, 2023

Instead, you can follow this hands-on guide for go-to-market strategy and product launch plans. You can use website feedback tools like Usersnap to install feedback buttons and run targeted surveys directly in your product. Here’s a micro survey example by Usersnap.

Research Software

Userpilot

SEPTEMBER 14, 2023

A strategic product manager is responsible for developing long-term product vision and strategy. The role of the growth product manager focuses on identifying and maximizing product growth opportunities. Product marketing managers develop product positioning , messaging , and differentiation strategies.

Research Software

Product Innovation Educators

JUNE 12, 2023

For conversion lift, we were externalizing the product from being just an in-house tool to being an external-facing tool. For brand lift, our metric was reducing our survey load. Then go into more depth around the phasing of the product launch. For search lift, our metric was adoption.

User Testing