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What is Customer Training and How It Can Help You Drive SaaS Product Growth

Userpilot

How effective is your customer training strategy? Properly educated customers will engage more with your product and are most likely to become loyal. Read along to learn what customer training means, the best practices, and the tools you need to succeed. Segment your users and provide personalized training instead.

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Product Localization Strategy in 7 Steps: Expert Advice From Anna Iokhimovich

Userpilot

When your startup is planning to enter new markets, supporting local languages becomes a top priority. However, that’s not all product managers must consider when building a product localization strategy for the first time. Product localization strategy step #1: Spread the word. Communication is key!

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Intercom on Product: How ChatGPT changed everything

Intercom, Inc.

Here are some of our favorite takeaways from the conversation: By pushing the scale and training these models with more and more data, these bots started exhibiting qualitative changes like learning abstract concepts without supervised learning. General purpose transformer or something like that [ Generative Pre-Trained Transformer ].

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Design Handoff Guide: Design To Development Without Headaches

UX Studio

Keep these anchor points in mind, for designers and developers equally, as well as product team leads and other managers. First of all, I must state that a “finished design” of a digital product does not exist. We recently wrote an ebook, “Product Managers’ Guide to UX Design”. Click here to download!

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From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Intercom, Inc.

It might be the same core product, but it’s a completely different strategy. Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay.

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SaaS Customer Support Best Practices and Examples

Userpilot

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. TL;DR SaaS customer support is the process of assisting customers who use your product. It can also serve as a source of invaluable feedback for product development. Why is SaaS customer support important?

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Women in Tech – Female CxOs Share their Challenges in Tech Startups – with Melissa Kwan, Alice de Courcy, Maja Voje, Laura Erdem & others

Userpilot

So I talked to several female leaders in SaaS – about their experience with breaking into leadership positions in tech startups – what challenges they’ve faced, and how they managed to overcome them. I made my way to operations, and then into product.” And I just let the product speak for itself.