Mironov Consulting

OCTOBER 19, 2022

Product management doesn’t run Engineering; Engineering runs Engineering. And at least in public, Engineering and Product leadership need to be shoulder-to-shoulder , actively supporting each other at every turn.   Not everything that’s reported as a bug is a bug – or should be fixed.  Customers

Weak Development Team 129

Weak Development Team Software Review Systems Review Technical Review 129

Centercode

AUGUST 7, 2020

So how do you, a resource-strapped beta team, reduce the costs of customer testing without sacrificing thoroughness or compromising the quality of your product? They’re using Centercode solutions to improve opportunity costs, bring down support costs, and decrease returns — amounting to a 40% reduction in costs overall.

User Testing 78

User Testing Product Research Reporting Tools Testing 78

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Support needs installation guides, training sessions, FAQs, bug reporting categories.

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Mind the Product

NOVEMBER 30, 2017

I imagine many of you get more than 5,000 people signing up and using your service each year. For example if a customer is refused insurance by an automated system they can call and ask for a manual review. A DPO must be allowed to operate independently and report to the board. How Will GDPR Affect Your Customers?

Data Visualization 83

Data Visualization Technical Review Reporting Tools Technical Advisors 83

Johanna Rothman

SEPTEMBER 28, 2018

The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc. So that the senior manager can decide on the mix of products and services as a product line.

Weak Development Team 65

Weak Development Team Agile Support Training Finance 65

Amplitude

JANUARY 27, 2021

Product team engaged with customers based on quantitative data around feature usage patterns to uncover why some users retained better . Generate ideas and insights that will help create more informed business solutions. Led to the new reporting features and multiple product fixes inspired by insights.

User Testing 91

User Testing Customer Feedback Customer Experience Data Visualization 91