Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. Happiness This metric evaluates user satisfaction and emotional response via surveys, feedback forms , and NPS ratings.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 96

Customer Experience User Testing Analytic Tools Feedback Software 96

Userpilot

OCTOBER 4, 2022

Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature.

Customer Experience 87

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 87

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results.

Data Visualization 91

Data Visualization Product Research Software Review Feedback Software 91

Userpilot

AUGUST 10, 2022

As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? Collecting customer insights helps you deliver best-in-class solutions and improve customer experience. User interviews.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

NOVEMBER 23, 2023

To be a kick-ass product manager , you need a very diverse skill set. This article explores both hard and soft skills that product managers need in their everyday work, so if you’re curious to learn more, dive right in. PMs need to know how to use product analytics tools to gain actionable insights.

Analytic Tools 101

Analytic Tools Research Software Data Visualization Product Research 101

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. What is product NPS?

Product Research 96

Product Research User Testing Feedback Software Customer Feedback 96

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Satisfaction Scale 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Product Management Unpacked

SEPTEMBER 17, 2021

A lot to manage for these servant-leaders, for sure. Not surprisingly, many of those challenges revolve around managing diverse teams, leveraging divergent perspectives and expectations, removing obstacles that impede progress, and striking the right balance with team members between the technical and business nature of product management.

Product Management 204

Product Management Product Manager Product Research User Testing 204

Userpilot

DECEMBER 8, 2023

A mindset of product experimentation is vitally important for product success and growth. Click tracking describes the process of recording and analyzing user clicks on a website, app, or within your product to gain insights into user behavior, identify areas for improvement, and optimize the user experience.

Product Research 105

Product Research User Testing Data Visualization Onboarding KPIs 105

Userpilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

NOVEMBER 20, 2023

What is a technical product manager? This is the question that opens our discussion of technical product management. TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. What is a technical product manager?

Analytic Tools 104

Analytic Tools Feedback Software Research Software User Testing 104

UX Studio: Product Management

AUGUST 1, 2021

Of course, your goal is to get more and more users and engage them with your application. But how can the user experience of your product help? How can you measure if your users are engaged? How can you measure user experience? They represent a product’s user experience, which is hard to quantify.

Data Visualization 132

Data Visualization Customer Feedback Customer Experience User Experience 132

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! A user persona is a representation of a specific type of user of your product.

User Testing 97

User Testing Research Software Customer Feedback Feedback Software 97

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 96

Data Visualization Feedback Software Customer Feedback User Testing 96

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Product Research 97

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 102

ChatGPT Data Visualization Onboarding KPIs Research Software 102

Userpilot

OCTOBER 9, 2023

Userpilot helps SaaS companies like yours launch pilots to specific user segments and measure the results through surveys and in-app analytics. What is a product pilot? A pilot is a small-scale release of a product or feature to a select group of users, aimed at collecting valuable feedback.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization User Testing 103

Userpilot

OCTOBER 25, 2022

If you’re wondering what strategic product management is, you’ve come to the right place! In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users!

Product Research 97

Product Research User Testing Customer Feedback Research Software 97

Userpilot

SEPTEMBER 14, 2023

How do product management and marketing teams work together to build successful products? TL;DR Product managers define the overall product direction and oversee the entire product lifecycle. Product marketing, on the other hand, promotes the product to the outside world.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Userpilot

FEBRUARY 28, 2023

In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value.

User Testing 95

User Testing Customer Feedback Feedback Software Product Research 95

Userpilot

NOVEMBER 21, 2023

Product analytics Hubspot can help you to make data-driven decisions about your product development and marketing needs. From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 103

Userpilot

APRIL 7, 2024

To identify the Aha moments in your product, analyze the user behavior of your power users as well as churned ones. To gain a comprehensive understanding of user behavior, target both segments with surveys, either in-app or by email. Next, list all possible Aha moments and assess them from the user’s perspective.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 9, 2023

What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? The process of product optimization starts with goal setting , like improving usability. Let’s dive right in!

Product Research 96

Product Research User Testing Feedback Software Analytic Tools 96

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Analytic Tools 81

Analytic Tools Data Visualization Feedback Software User Testing 81

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. The tools are constantly evolving and changing their pricing plans, so it may be difficult to ensure that your product team is using the right tools and getting the best value for the money.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Reporting Tools 97

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. TL;DR Product management describes the continual process of overseeing the development of a product across its entire lifecycle. Product teams are staffed with various skilled professionals.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Research Software 104

Userpilot

JANUARY 27, 2023

Qualitative methods use non-numerical data to understand reasons for trends and user behavior. You can use feedback surveys to collect both quantitative and qualitative data from your target audience. A/B testing is a quantitative research method for choosing the best versions of a product or feature. Want to see how?

User Testing 98

User Testing Product Research Research Software Feedback Software 98

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. In both cases, there should be a proper high-level product vision and a product roadmap.

Feedback Software 139

Feedback Software Analytic Tools Onboarding KPIs B2B 139

Usersnap

DECEMBER 1, 2021

You may be asking, what is the voice of the customer (VoC), and how can I use a voice of customer survey to improve my SaaS business? However, if you can’t make sense of the voice of the customer survey results, it will feel like that. What is a Voice Of The Customer Survey? Why is the Voice of the Customer important?

Product Research 91

Product Research Feedback Software Customer Feedback User Testing 91

Usersnap

JANUARY 12, 2022

If you struggle knowing how great your product is, maybe product survey questions (and this article) can help. Product surveys are one of the most useful ways of getting customer feedback from a large pool of customers for better insights. What you can expect How to Write a Successful Feedback Survey 1.

Data Visualization 59

Data Visualization Product Research Customer Feedback User Testing 59

Userpilot

FEBRUARY 25, 2022

If you get the user onboarding process right, it can be a fantastic opportunity to enhance customer satisfaction – so using an onboarding survey for your SaaS is the way to go. User onboarding is the process of teaching customers how to use your product. What are onboarding surveys in SaaS? Let’s dive in!

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Userpilot

APRIL 6, 2023

Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. In this article, we look at different ways for product managers to avoid falling into the overengineering trap. But worry not! What are the greatest PM sins?

Feedback Software 101

Feedback Software Analytic Tools Research Software User Testing 101

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. It improves customer experience, increases retention, and drives product growth. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers.

Analytic Tools 98

Analytic Tools User Testing Customer Feedback Feedback Software 98

Userpilot

JANUARY 9, 2024

This eliminates usability problems and shortens the time to value for both user groups. The first step to identifying both users is conducting extensive research. This could be through primary research methods like surveys and interviews or secondary research methods like product usage data collection.

Research Software 96

Research Software Analytic Tools User Testing Feedback Software 96

UserVoice

APRIL 4, 2017

It’s no secret that product managers wear a lot of hats. Matching these solutions to the assorted challenges product managers face can be a little tricky, so we’ve done some digging to compile a handy list of product management tools. Data Analysis Tools for Product Management.

Analytic Tools 286

Analytic Tools Research Software Feedback Software Data Visualization 286