Userpilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Identify drop-off points from the report. Couple findings with other reports to drive deeper insights. Review funnel. Funnel analysis report generated using Userpilot. Onboarding process funnel.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Alchemer Mobile

AUGUST 19, 2024

Monitor social media and review platforms for insights into customer sentiment. Surveys (both in-app and over email ), ratings and reviews, and two-way messaging channels are all great methods for collecting customer feedback. In this post, we are diving into the essentials of customer obsession.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Mixpanel

APRIL 18, 2024

Key teams to involve: Product Marketing, Sales Enablement, Customer Success & Support Key Mixpanel reports used: Flows (to look at workarounds being used today) Stage 2: The phased rollout Now, we can start actually rolling out the new product or feature. And there are several reasons why. For example: What is the feature?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Alchemer Mobile

JULY 25, 2024

Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement. Proactively gathering feedback allows you to quickly identify and solve their pain points before they result in wider issues, like churn or negative reviews.

Reporting Tools 100

Reporting Tools Data Visualization Feedback Software Analytic Tools 100

Userpilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. Here’s how businesses collect these crucial pieces: Customer data monitoring : By tracking important metrics like the drop-off rate, adoption rate, etc., Monitor product usage with Userpilot.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software Reporting Tools 76

Intercom, Inc.

JANUARY 5, 2022

Adam is the co-founder and CEO of Drata , a company that helps businesses protect their customer’s data, continuously monitor their security posture, and automatically keep up with SOC 2, ISO 27001, and other compliance programs. Cyber security and compliance, it turns out, is in demand. Less than a year later, Drata was launched.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

MARCH 18, 2022

Monitor Cohort Retention and Win Rates When retention metrics drop significantly, it usually points to a loss of focus on the core product itself. Your product management focus should include the constant monitoring and managing of those issues. They return your phone calls, buy more licenses, leave positive reviews, etc.

Customer Experience 190

Customer Experience Onboarding KPIs Customer Feedback User Testing 190

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Systems Review 92

TechEmpower - Product Management

AUGUST 21, 2023

The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. At TechEmpower, we’ve conducted more than 50 technical reviews for companies of all sizes, industries, and technical stacks. A technical review can answer that crucial question.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Intercom, Inc.

MAY 25, 2022

Our observability tooling allows us to closely monitor how we’re serving traffic. Search underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Outbound , Reporting , Resolution Bot , and our internal logging systems. . Search is an indispensable part of Intercom.

Reporting Tools 252

Reporting Tools Customer Experience Data Visualization Software Review 252

Userpilot

MAY 27, 2024

Monitor online mentions : Regularly check reviews, social media, and forums for customer opinions. Incentivize reviews to build customer loyalty : Set up a loyalty program rewarding users for reviews and referrals. Customer perception can make or break your brand reputation. After all, they’re the ones who experience it.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? To analyze customer sentiment accurately, these tools dig into a text (social media posts, user reviews , messages, etc.) That you can analyze these texts to identify the emotion behind them?

Data Visualization 85

Data Visualization Feedback Software Analytic Tools Reporting Tools 85

UX Planet

JUNE 14, 2024

Relative to interaction data, it means AI can promptly accumulate, process, and make sense of user feedbacks and reviews. Gathering Feedback In the past, it used to be a process where feedback was collected through surveys, social media monitoring, and going through the Facebook comments, for example.

Product Research 88

Product Research Feedback Loop Customer Feedback User Testing 88

Userpilot

JUNE 17, 2024

A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement. Plus, you get several analytics tools and reports to monitor user behavior and engagement. ” (Find them on Amazon or eBay).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

Social listening : Monitors what existing and prospective customers say online about you and your competitors. Secondary market research Secondary research recycles information that already exists, for example, from industry benchmark reports or academic studies. This is the main question the article answers. Let's dive right in.

User Testing 72

User Testing Research Software Market Research Product Research 72

Userpilot

APRIL 16, 2024

That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. Use analytics to monitor feature usage, spot behavior patterns , and identify what contributes to customer success. Increase customer loyalty with reward programs for feedback, reviews, and referrals.

Data Visualization 82

Data Visualization User Testing Customer Experience Analytic Tools 82

The Product Coalition

AUGUST 28, 2023

Choose communication channels, reporting plans, etc. Monitor the deployment process and address any issues promptly. Post-Deployment Testing and Monitoring Conduct post-deployment testing to validate that the software functions correctly in the production environment. It helps us meet customers’ demands, needs, and expectations.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

NOVEMBER 30, 2023

You can collect feedback from your customer base via in-app surveys, feedback widgets, interviews, and by monitoring social media mentions and reviews. Keyword research and industry reports are two ways to track market trends and identify arising opportunities. How do product managers identify market gaps? Canva is another one.

User Testing 85

User Testing Data Visualization Feedback Software Research Software 85

Userpilot

MARCH 2, 2022

OKRs, commonly known as Objectives and Key Results, is a framework used to set, implement, and monitor progress towards goals. They allow you to develop clear goals and monitor progress towards objectives regularly. Metrics: They provide data you can monitor and use to identify bottlenecks in any segment of your business.

Feedback Software 97

Feedback Software Onboarding KPIs Reporting Tools Product Research 97

eG Innovations

AUGUST 23, 2022

eG Enterprise supports agentless monitoring of Azure subscriptions. When monitoring the Azure infrastructure, eG Enterprise reports the recommendations provided by Azure Advisor. Azure Advisor recommendations reported in the Azure Subscription Component. The Azure Advisor score is also reported.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

MAY 30, 2024

Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Collect customer feedback via multiple channels (surveys, user interviews, social media reviews, and so on). This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line?

Analytic Tools 83

Analytic Tools Feedback Software Data Visualization Research Software 83

Userpilot

APRIL 22, 2024

Review feature usage data. Implement changes and monitor impact. Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. It empowers you to identify features that drive the highest ROIs and those that need improvement or sunsetting. This article aims to simplify feature analysis.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Weak Development Team 81

Userpilot

MAY 7, 2024

It helps you track user behavior and monitor product usage to understand how users engage with your product. There are three pricing tiers to choose from: Starter : This entry-level plan begins at $249/month and includes product analytics, user engagement , NPS collection and analysis, survey customization, and reporting.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Reporting Tools 90

Userpilot

NOVEMBER 12, 2023

Use content like informative blog posts, product demos , and user reviews to address the needs of customers with buyer intent. Identify customer intent with engagement trend reports Use the right analytics tool to generate engagement trend reports and see how users interact with your product over time. Loom’s upgrade modal.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Research Software 88

Userpilot

JULY 4, 2024

Analytics Dashboards : Monitors key performance indicators (KPIs) in real-time to track product success and identify trends. Proactive issue resolution by monitoring and responding to performance trends. Then, you can review and adjust these goals every quarter as needed to stay on track. How to measure product performance?

Data Visualization 74

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 74

Userpilot

AUGUST 30, 2024

Its features include funnel analysis , session recordings, AI-powered predictive analytics , and custom reports. WalkMe’s pricing is available upon request, with reports suggesting it starts from $9,000 per year. What analytics features does WalkMe support? What are its strengths and weaknesses? Let’s dive right in!

Data Visualization 82

Data Visualization Analytic Tools Reporting Tools Feedback Software 82

Userpilot

JUNE 19, 2024

Build a Review System : Great customer onboarding specialists set up review systems where they review their customer onboarding experience and onboarding process. Schedule regular follow-up calls and check-ins to monitor customer progress, address questions, and provide additional guidance.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Reporting Tools 52

eG Innovations

MARCH 31, 2021

Below are just a few highlights from the report which is packed with insights. You can also download the full report here. Download the full Digital Workspaces Report. 7 Native performance monitoring tools are the preferred means to monitor digital workspaces. Register for the webinar.

Reporting Tools 98

Reporting Tools Product Research Data Visualization Analytic Tools 98

Userpilot

OCTOBER 27, 2023

We also look at the pros and cons of using Mixpanel cohort reports and the reasons you may want to consider an alternative product analytics tool for this job! The easiest way to create a cohort in Mixpanel is through the retention report. How do I create a user cohort report in Mixpanel? Ready to dive in?

Data Visualization 85

Data Visualization Technical Review Analytic Tools Software Review 85

Userpilot

MAY 21, 2024

Incentivize loyal customers for advocacy : Rewarding loyal customers for referrals and positive reviews helps expand brand awareness and customer advocacy. Following customer lifecycle management best practices can lead your company to retain more users and increase customer lifetime value. to iterate retention strategies and reduce churn.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Userpilot

JUNE 27, 2024

A product specialist collaborates with other teams, such as design and engineering, to review a product’s user interface (UI) and user experience (UX) to identify areas of improvement. Plus, you get several analytics tools and reports to monitor user behavior and engagement. Without further ado, let’s get into it!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 30, 2024

Monitor and analyze customer activity on social platforms to gain unsolicited feedback and understand brand perception. You can leverage user behavior analysis to: Identify underutilized but critical features (by monitoring feature usage ). Industry benchmark reports and academic studies. Ones that want to pay for.

Data Visualization 90

Data Visualization Customer Feedback User Testing Analytic Tools 90

The Product Coalition

FEBRUARY 15, 2024

Whether in fraud detection, quality control, or compliance monitoring, generative AI helps businesses identify and address risks promptly, mitigating potential financial and reputational damage. In the relentless pursuit of efficiency, businesses are constantly exploring new frontiers. What sets GenAI apart are its real-world applications.

Generative AI 107

Generative AI Data Visualization Reporting Tools Research Software 107

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Market Research Reports, Industry Reports, and Census Data You will find some reputable sources that provide existing reports on potential target markets.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

JUNE 16, 2024

They collaborate with cross-functional teams to enhance products and marketing efforts, continuously monitor customer feedback, and identify improvement areas. A customer insights manager collects and analyzes customer data, segments audiences , and prepares reports to inform strategic decisions. Book a demo to see it in action!

Data Visualization 52

Data Visualization Customer Feedback User Testing Customer Experience 52

The Product Coalition

JULY 13, 2022

Best for monitoring product performance and identifying frontend issues. Product, growth, engineering, and support teams use UXCam for: Reviewing auto-captured user sessions Discovering how users interact with app screens Understanding the reasons behind low conversion and retention rates. Best for content performance insights.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Reporting Tools 111

Userpilot

JANUARY 20, 2024

Finally, implement the solutions and monitor their impact. How do you conduct root cause analysis in product management? This is the main question we explore in this article. We also explain why it’s important for product managers and share useful tips. Let’s dive in, shall we? Consider both internal and external factors.

Feedback Software 100

Feedback Software Analytic Tools Research Software User Testing 100