Alchemer Mobile

DECEMBER 7, 2022

“Should we buy this software or should we build it?” Juggling your company’s immediate needs with long-term goals is always tricky, but when it comes to purchasing a tool to make your team’s lives easier, managers tasked with the decision to build or buy often struggle in what seems to be a comparison of apples to oranges.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Userpilot

JANUARY 20, 2024

Looking for an effective self service support tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your self service support needs. Looking for a Better Alternative for Self Service Support?

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. What to look for in the right instructional design tool. The top ten instructional design tools on the market.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? To help you make an informed choice, our guide introduces 9 best-in-class onboarding platforms. This depends on your use case. What’s your budget? There are many variables to consider.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. What is Intercom?

Data Visualization 88

Data Visualization Product Research Software Review Feedback Software 88

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Satmetrix Systems, Inc., and Net Promoter System?

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Reporting Tools 100

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? And which are the best tools available on the market at the moment? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences.

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Systems Review 95

Userpilot

DECEMBER 6, 2023

The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Use surveys , interviews, session recordings, and product analytics to gather insights. Product dogfooding is using your own product or service to solve real-life problems, just like your customers would.

Feedback Software 96

Feedback Software Analytic Tools Research Software Reporting Tools 96

Userpilot

DECEMBER 6, 2021

Is your customer success platform up to scratch for 2022? If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? When choosing customer success software, consider: (i) ease of adoption, (ii) is it no-code?, (iii)

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 108

Reporting Tools Travel Systems Review Data Visualization 108

Userpilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. What is Heap? What is Google Analytics?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

MARCH 15, 2024

Is Appcues or UserGuiding the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 102

Analytic Tools Data Visualization Feedback Software Reporting Tools 102

Userpilot

FEBRUARY 25, 2024

Looking for an effective user engagement analysis tool and wondering if GainsightPX is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is one of the most prominent product experience platforms in the market.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is a customer education platform?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective user engagement analysis tool and wondering if Userpilot is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous Userpilot alternatives, it can be challenging to make a final decision.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. What is SaaS customer onboarding software? Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. This article explores the top behavioral analytics tools to help you choose the right one for your needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. That’s exactly what we explore in our review. We also have a look at a couple of alternative tools that might give product managers more bang for their buck. Let’s get right to it!

Data Visualization 97

Data Visualization Software Review Analytic Tools Feedback Software 97

Userpilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap is one of the most sophisticated product analytics tools available in the market.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. With numerous Userpilot alternatives, it can be challenging to make a final decision.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 14, 2024

Looking for an effective user behavior analysis tool and wondering if Heap is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Heap is one of the most sophisticated product analytics tools available in the market.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

OCTOBER 17, 2023

TL;DR Customer insights are deep interpretations of customer’s actions, preferences, and needs based on data like purchase history, social media interactions, customer surveys , etc. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

APRIL 22, 2024

Sending in-app surveys to gather relevant feedback and iterate your strategy. Encouraging referrals and reviews to expand word-of-mouth. Triggering exit surveys to understand reasons behind churn and improve customer experience. The best customer success tools include Userpilot, ChurnZero, and Gainsight.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Customer Experience 83

Userpilot

OCTOBER 21, 2021

When searching for a good user onboarding solution, the name WalkMe is likely to come up a lot. But is WalkMe the right digital adoption platform (DAP) for your company and product? Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts!

Analytic Tools 97

Analytic Tools Reporting Tools Software Review Technical Review 97

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

FEBRUARY 26, 2024

Looking for an effective event tracking tool and wondering if Userpilot is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Integrations – to collect data across your tools and get more in-depth analytics.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. NPS surveys track customer loyalty and provide insights into their satisfaction. What is a customer feedback system?

Feedback Software 93

Feedback Software Analytic Tools Research Software Customer Feedback 93

Userpilot

FEBRUARY 25, 2024

Looking for an effective feature adoption tool and wondering if GainsightPX is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is one of the most prominent product experience platforms in the market.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Usersnap

DECEMBER 10, 2023

User Acceptance Testing (UAT) is important for more agile software development teams. It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. Price comparison tools often didn’t work. List of user acceptance testing tools ?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 24, 2022

In this article, you’ll learn how to build a successful NPS program, and what tools you can use to collect customer feedback accurately. An NPS program is a tool that allows you to conduct NPS surveys and collect feedback from users. Then, you should set the timing and frequency of sending NPS surveys.

Feedback Software 97

Feedback Software Analytic Tools Research Software Software Review 97

Userpilot

FEBRUARY 25, 2024

Looking for an effective in-app messaging tool and wondering if GainsightPX is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is one of the most prominent product experience platforms in the market.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective digital adoption tool and wondering if GainsightPX is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. GainsightPX is one of the most prominent product experience platforms in the market.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer experience tool and wondering if Lou Assist is the best option for your SaaS company? We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Lou Assist is a product adoption tool built by the customer success platform Totango.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52