Userpilot

MARCH 25, 2024

In this article, we explore what customer attrition is, why it matters, and 15 effective strategies for strengthening customer relationships, boosting loyalty, and driving long-term growth. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

User Testing 88

User Testing Customer Experience Data Visualization Customer Feedback 88

PMLesson's Ace the PM Interview

DECEMBER 13, 2021

The BOLD (Build Opportunities for Leadership & Development) is meant for those business and marketing-related roles. This is not necessarily a bad thing by any means. Nearly all Facebook interns have the chance to ship code or help develop actual projects at the company within days of their programs.

Technical Review 52

Technical Review Research Software Feedback Software Software Review 52

Gainsight

FEBRUARY 2, 2024

Customer training used to involve writing a 300-page user manual and delivering a week-long, on-site seminar for all new users. As anyone who has developed a training center will tell you, the number one goal of this effort is to get people to utilize training materials. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

FEBRUARY 22, 2024

This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. It can also serve as a source of invaluable feedback for product development. How would you measure successful customer service?

Feedback Software 82

Feedback Software Analytic Tools Customer Feedback Customer Experience 82

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Stopped off at McKinsey along the way doing Tech strategy.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40