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13 Best Product Management Books to Read in 2021 – Product Manager Must-Reads

Userpilot

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Challenges of transitioning from software engineer to product manager. Challenges of transitioning from a non-technical background. Recruiting users for discovery interviews.

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Product Tours In 2021: The Ultimate Guide

Userpilot

We generally advise against linear, top-down product tours. Using product tour software is a better decision. The best product tour software on the market is Userpilot. Using the same example, imagine that you're going through the different tooltips in this rather basic product tour for project management software.

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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I transitioned to a software company focused on financial planning. Operational reporting.

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Interactive Walkthroughs in 2021: The Ultimate Guide for SaaS

Userpilot

SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. Building a walkthrough using a dedicated tool is much easier than coding it from scratch. The best walkthrough software on the market is Userpilot. Other good options include Appcues and Userguiding.

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Change the Game in 5 Minutes: Janine Snead Achieves Consistency Through Automation

Gainsight

Today I’m speaking with Janine Snead , IBM’s Chief Digital Officer, Vice President of Customer Success IBM Cloud and Cognitive Software. Fourth, we have customers that can’t cover with dedicated CSMs due to capacity. Technical skills matter a lot. . Welcome to our Change the Game in 5 minutes Series.

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5 Best Design and Innovation Consulting Firms to Work With in 2021

UX Studio: Product Management

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. Design thinking companies aim to understand users’ pain points before developing a technically feasible solution that addresses their needs.

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How to Collaborate between Customer Success and Product Teams to Ensure a Successful Product Launch

Gainsight

Train your Customer Success teams to apply the same framework when collecting feedback from customers. This step involves enabling the CS team so they can effectively onboard, teach, or advise customers about the new feature. monthly progress reviews, QBRs, etc.), Step 2: Enabling and preparing your CS team. Step 3: Launching.