Userpilot
APRIL 21, 2024
This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. Focus on their JTBDs, pain points , and gains from using your product.
Gainsight
AUGUST 5, 2022
Imagine you are a Customer Success Manager (CSM), and you wonder what the future holds for you. Let’s begin with what makes you unique as a customer success professional. Over the past ten years, the role of Customer Success Manager has evolved and changed as much as the field of SaaS has. Core CSM competencies.
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Alchemer Mobile
APRIL 14, 2020
How do you manage executive expectations, customer expectations, and technical resources? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. Can you provide any interesting insights on being a female PM? How do you give yourself the space to make those big bets?
Intercom, Inc.
JANUARY 14, 2021
With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. A CRM for Product.
Userpilot
NOVEMBER 1, 2021
If you've ever heard the term "user onboarding " and felt confused as to what it meant, you're not alone. User onboarding is synonymous with educating your customer to get the most out of your product. Educating a customer about your product is just like learning in real life.
UX Studio: Product Management
JULY 14, 2021
As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . What if something fails?
Product Talk
AUGUST 10, 2016
Ericsson has spent his career studying what makes experts stand apart from novices and Peak summarizes his perspective on the research today. In one study, he showed both novices and grandmasters a chessboard that represented a game midway through play. Much of Ericsson’s work compared novices to grandmaster chess players.
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