Alchemer Mobile

JANUARY 17, 2019

Customers are hard-pressed to leave feedback in any form, and the way digital customer feedback is gathered is often clunky, time-consuming, and distracting from the goal the customer came to accomplish in the first place. The vocal minority is made of up of two groups of customers: those who are at risk, and those who are VIPs.

User Testing 276

User Testing Branding Customer Feedback Customer Experience 276

Ronke PM

APRIL 11, 2024

Table of Contents What is Customer Feedback? Why is Customer Feedback Important? Types of Customer Feedback Final Thoughts Customer feedback provides cross-functional teams with confirmation that they are on the right path, which leads to the development of products that bring value to customers.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

The Product Coalition

DECEMBER 13, 2022

It will make the planning part of your job a lot more straightforward, and the “doing” part of your job more fruitful for participants. Other times it means you’re starting from scratch and need to move the team into alignment. If so, you may only need an hour. I’m partial to the Design Sprint approach to creating a map.

Workshop 125

Workshop User Testing Weak Development Team Customer Experience 125

Product Management University

MAY 24, 2023

The cold hard reality is there are always going to be situations where you have to tap dance through a demo with little or no discovery beforehand. Your account executive has been given a lead or uncovers an opportunity where someone has an interest in your products. Free eBook: Top Down Customer Discovery – Uncovering THE BIG WHY!

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Demo Product Research Customer Experience Consulting 147

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Every customer has unique preferences, tastes, likes, and dislikes. Intuitively, customer individuality makes perfect sense. Gather product feedback.

Product Research 246

Product Research User Testing Customer Feedback Customer Experience 246

ProductPlan

MAY 31, 2023

Project-centric to product-centric. First, are you finding your business is more concerned with hitting project deadlines than actually creating great products that people love? But just because everyone’s busy doesn’t mean they’re being truly productive. What does this journey look like for an organization?

Product Research 91

Product Research User Testing Customer Experience Customer Feedback 91

The Product Coalition

APRIL 25, 2022

Product managers (PMs) are ninjas of aligning people, management, and processes. No product tool or template can save you if you’re not killing it in these three areas. The best product managers are in a continuous state of discovery and know that?—? neither the product nor roadmap are ever static.

Analytic Tools 162

Analytic Tools Data Visualization Feedback Software Research Software 162

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. When you see this rate grow uncomfortably large, you can start investigating the root cause: is it a feature that stopped working?

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

The Product Coalition

DECEMBER 21, 2021

Restaurants don’t put an Apprentice Chef in charge of the kitchen overnight, so why do we do this with Product Managers? Photo by Sebastian Herrmann on Unsplash Whilst it has been around for decades, product management has grown rapidly over the last few years. In 2021, Product Managers are in high demand and the talent war is rife.

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Product Management Product Manager Weak Development Team Management 170

Alchemer Mobile

DECEMBER 7, 2022

The build vs. buy question is both one of the most common and one of the most challenging dilemmas facing product managers. It simply means that you’ve chosen to delegate a specific business function to allow you to focus on your core app; you’ve chosen not to reinvent the wheel when there is more valuable work to be done.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Alchemer Mobile

DECEMBER 7, 2022

The build vs. buy question is both one of the most common and one of the most challenging dilemmas facing product managers. . Commonly, the ‘build vs. buy’ dilemma comes to an abrupt end when companies are reluctant to integrate, or even forbid integrating with, third-party software development kits (SDKs) of any sort. Time to market.

Analytic Tools 130

Analytic Tools Research Software Reporting Tools Software Review 130

Userpilot

OCTOBER 20, 2023

When you use the wrong criteria, you end up building for the wrong users. This affects your decision making process and sets your product up for failure. This article helps you avoid mistakes by explaining what an active user is and why it varies for different products. How you define an active user matters.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

APRIL 25, 2024

Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers. It helps businesses gain broad insights when specific information is unknown.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

APRIL 2, 2024

Let’s explore what defines a power user, the power user curve, and look at some practical strategies for analyzing user behavior to expand product engagement. Monitoring power users provides a deeper understanding of your product’s core value propositions and its potential.

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Product Innovation Educators

JUNE 12, 2023

Tools for planning and executing product projects Today we are talking about the skills product managers need to grow their careers. Before joining Google, Neha worked as a Management Consultant at Essex Product Consulting, where she helped organizations build products. To help us, Neha Bansal is with us.

User Testing 93

User Testing Customer Feedback Customer Experience Product Management 93

Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Evaluative research helps with conversion funnel analysis by evaluating what is causing drop-off.

User Testing 105

User Testing Product Research Research Software Feedback Software 105

Userpilot

NOVEMBER 27, 2023

This article explores: What progress reports are Why they’re important in product and project management How to develop robust reports Best practices for writing them Let’s dive in! For example, you may need to submit weekly or even daily progress reports. Book the demo to find out more! What are progress reports?

Data Visualization 100

Data Visualization Reporting Tools Analytic Tools Feedback Software 100

The Product Coalition

JANUARY 9, 2023

link] In this article, I cover why you fail in pursuing goals, learnings from product managers to succeed, how to set inspiring goals that keep you moving forward, and give you a Miro template that will knock you out of your socks. The fear of failure, or disappointing yourself when you don’t achieve your ambitions. Outside fear.

Product Research 113

Product Research Vision Roadmap Customer Experience 113

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. Trend data empowers you to design product roadmaps based on customer insights and improve retention by leaning on customer behavior and user sentiment.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Reporting Tools 100

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span. Make support easily accessible.

User Testing 141

User Testing Analytic Tools Data Visualization Research Software 141

Intercom, Inc.

DECEMBER 10, 2018

In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. Why you need an in-app marketing strategy. Quick and contextual access to knowledge base content or customer support. One tap should be enough to give you the information you need.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Product Innovation Educators

NOVEMBER 27, 2023

You may have already learned that change is not always welcomed, such as when the new product you created also cannibalizes an existing product your organization provides. She works with ambitious leaders to turbocharge their transformation and business planning. As innovators, creating change is what we do.

Weak Development Team 102

Weak Development Team Reporting Tools Product Research Research Software 102

Userpilot

NOVEMBER 19, 2023

Learning how to improve cross-selling will let you tap into customer potential, provide additional value, and boost long-term retention. It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? Improves customer retention.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Mixpanel

MARCH 16, 2023

Mixpanel’s core value has always been to unlock growth for digital products and the companies behind them. In this post, we’re spotlighting eight of our best customer use-case stories where companies leveraged Mixpanel to make informed decisions toward driving growth and customer retention—while saving time and resources along the way.

Data Visualization 116

Data Visualization Analytic Tools Customer Experience User Testing 116

Userpilot

DECEMBER 8, 2023

A mindset of product experimentation is vitally important for product success and growth. TL;DR Product experimentation is a systematic and data-driven approach, where you consistently design and run experiments that help you make better product decisions. There are many different types of product experiments.

Product Research 103

Product Research User Testing Data Visualization Onboarding KPIs 103

Intercom, Inc.

APRIL 13, 2018

Upselling value to existing customers is key. Integrate the product into your efforts. Upselling is hard because when a relationship has already been established, it’s not always easy to know when to re-engage and offer something new. Track how close the customer is getting to their usage limits or their data threshold.

Data Visualization 224

Data Visualization Customer Feedback Reporting Tools Customer Experience 224

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. When it comes time to launch, however, they fall into the trap of thinking submitting an app to the app stores is the same as launching an app. You don’t need a big budget or a dedicated marketing team to market your app.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

DECEMBER 15, 2022

There is no simple answer to this question, as it all depends on your product and your goals. The article explores what product managers need to consider when choosing the localization tool for their SaaS product. In order to choose the right one, analyze the user journey and all user interactions with the product.

Research Software 97

Research Software Analytic Tools Feedback Software Reporting Tools 97

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. And if you ask us, the answer to these challenges is in-product communication.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

The Product Coalition

FEBRUARY 23, 2022

The value proposition has become such a buzzword that some started believing it’s all they need to achieve success. After all, not only do you have to produce value efficiently, but also distribute it to your customers while maintaining proper relationships with them, keeping your costs in check, and securing profits.

User Testing 130

User Testing Research Software Customer Experience Product Research 130

Userpilot

FEBRUARY 3, 2023

Effective customer analysis is the key to business success. Understanding customers’ unique needs and expectations allow companies to better meet these needs. From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates.

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

MARCH 31, 2023

This is a question every customer success manager must address in order to turn free users into paying customers. 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. It varies depending on the industry, product, and trial model.

Feedback Software 92

Feedback Software Onboarding KPIs Strategy Customer Experience 92

Alchemer Mobile

DECEMBER 27, 2022

If you’re not tracking metrics, analyzing them, and tweaking your app accordingly, you’re missing out on potential optimizations that could dramatically improve customer experience. When you see this rate grow uncomfortably large, you can start investigating the root cause: is it a feature that stopped working?

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

Mind the Product

DECEMBER 11, 2018

There are lots of resources to help startups through their first product launch (if you haven’t found them yet, try looking here ). Is the process different if you’re a product manager in an established organisation, where products have already been launched? You Have a Ready-made Customer Base. The answer is yes…and no!

User Testing 129

User Testing Customer Feedback Customer Experience Product launches 129

Userpilot

NOVEMBER 3, 2022

Unlike physical stores, where you can observe how customers interact inside the shop, SaaS consumers are much more elusive. It lets you track and analyze how users interact with your product so that you can offer superior customer experiences and achieve product growth. This is where user behavior analytics comes in.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Feedback 96

The Product Coalition

JANUARY 6, 2022

(Source: Freepik ) The most important role of a product manager is to truly understand the customers and their problems. Gaining a clear understanding of your customers’ needs, desires, preferences, and dislikes entails gathering detailed information. Understanding your customers is a goal.

Data Visualization 158

Data Visualization Analytic Tools Feedback Software User Testing 158