Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Powered by a modern business messenger , it scales your ability to answer more questions from more customers without increasing headcount, budget, or hours logged. Is your tech stack ready?

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product Coalition

APRIL 26, 2021

Or they invest too much time doing so, leaving little capacity to analyze the data and come to conclusions on how to best improve as a team. TL; DR: Data-Informed Retrospectives In their book Agile Retrospectives , Esther Derby and Diana Larsen popularized the idea that a Sprint Retrospect comprises five stages. Source : Scrum Guide 2020.

Data Visualization 89

Data Visualization Information Reporting Tools Agile 89

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Book the demo to see how!

Onboarding KPIs 90

Onboarding KPIs Feedback Software User Testing Product Research 90

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. Problem solving has like three depths. Business understanding, effective communication and systems thinking.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

UX Studio

JANUARY 25, 2019

We rarely stop and analyze why. The answer: Yes, but you have to know how to spot the recurring visual elements they consist of! In this post you will learn about: The five main visual elements. What constitutes visual elements? What constitutes visual elements? Line: The visual guidance.

Systems Review 77

Systems Review UX Branding Customer Experience 77

ProductPlan

MARCH 11, 2022

Organizations began to rely heavily on developing the right product stack tools to help assist their already light teams. Luckily, some of the tools in a quality product stack can pick up some of the slack and optimize key workflows for stretched-too-thin staff struggling to keep up with the demands on their time and sanity.

Weak Development Team 52

Weak Development Team User Friction Roadmap Product Research 52

PMLesson's Ace the PM Interview

APRIL 26, 2022

Interested in getting help acing your data science or machine learning interview? While a simplified explanation, the reality is that a data scientist or analyst is on the front lines of a business’s relationship with the data they collect. ✍️ Hey there! Check out our complete Data Science Interview Prep Course. 

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. Starting from their first point of contact to when they subscribe and eventually become raving fans of your product.

Feedback Software 75

Feedback Software B2B Customer Feedback Customer Experience 75

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. Establishing a robust product discovery infrastructure at your organization gives you the freedom to focus more of your time on creating, analyzing, and testing customer insights.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Usersnap

DECEMBER 14, 2021

When used well they will cut your churn, improve user experience, and increase the likelihood that ex-users become customers again in the future. In the course of this blog, we’ll explain what exit surveys are, why they matter, what the best questions to ask are, ways to cut churn using exit surveys, and how to put one together for yourself.

Feedback Software 96

Feedback Software Customer Experience User Testing Product Research 96

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Mind the Product

JULY 31, 2017

Being a product manager encompasses many things; vision, organization, analysis, and communication, to name a few. But in my experience there is one universal trait that permeates almost everything a product manager does – curiosity. The Explorer.

Product Research 96

Product Research Product Management Product Manager Embedded Analytics 96

Userpilot

SEPTEMBER 22, 2021

Why do you track online engagement for your SaaS app? Because it helps you understand how customers are interacting with your brand across all departments and stages of the user journey. In this article, we discuss what engagement tools are and why you need them for your SaaS. To do that, you need the best engagement tools.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Reporting Tools 97

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? Engagement is the sum total of all the ways you connect with your customers and foster meaningful relationships with them. Hyper- personalize in-app communication and customer experiences.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

ProductPlan

FEBRUARY 24, 2021

Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. Product managers are short on time, bandwidth, and often energy. Product Introduction.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Roadmapping software has emerged as a core need for the modern product manager. While some software may try to cover the entire gamut of what a product manager might do on any given day, there are those tools that focus solely on roadmapping. Product managers are short on time, bandwidth, and often energy. Product Introduction.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

Userpilot

APRIL 27, 2021

We hate to admit it, but there isn’t one product that is going to increase your conversion rate and reduce your churn magically. They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Usersnap

JANUARY 26, 2022

Building, designing, and improving a SaaS product is a beautiful, never-ending journey. What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. SaaS companies need to have products that put the customer front and center.

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Intercom, Inc.

JANUARY 12, 2022

Make sure your data is accurate before you draw any conclusions about it. Unless you’re looking at the data to understand why your customers are using your products, avoid making decisions based on your expectations of their motivations. Any insight from data analysis will only ever be as good as the data itself.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

UX Studio

OCTOBER 5, 2017

We get used to home and neighbourhood just like products we use every day. This article covers how to communicate product updates and release notes in an app and the importance of articulating them. . This article covers how to communicate product updates and release notes in an app and the importance of articulating them. .

Onboarding KPIs 83

Onboarding KPIs User Testing Product Research Feedback Software 83

The Product Coalition

JANUARY 3, 2020

Nietzsche and the career plan My old boss Jim Barksdale was fond of saying, “We take care of the people, the products, and the profits?—?in Each month we send out an NPS survey to assess whether the company is being a great place to work, but a few months ago I also sent Google’s manager feedback survey to my team of 10 product managers.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

PMLesson's Ace the PM Interview

MAY 24, 2022

The Three Kinds of BizOps Abstract by Oleg Shcherba While Biz Ops could refer to a wide variety of company activities, all of them will, generally speaking, fall into one of the following three categories: Business Processes When most people talk BizOps, they likely have business processes on their minds.

Analytic Tools 52

Analytic Tools Research Software Data Visualization Strategy 52

Userpilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. Analyzing deal pipelines.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Research Software 105

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. Here is a list of the top five NPS software tools, with a set of questions to help you evaluate which one should go into your SaaS martech stack. Best NPS feedback software in 2021.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

NOVEMBER 27, 2023

Understanding how to read a heatmap is one surefire way to boost your site’s conversions. A heatmap can help you understand how users interact with your web and product pages. TL;DR A heatmap is a visual color-coded tool that depicts individual values within a dataset in grid cells. What is a heatmap?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

UX Studio

NOVEMBER 27, 2018

That often requires stepping out of your comfort zone to achieve it. For other types of companies, testing and gathering user insights in a structured and efficient way can get truly problematic. We hear the term “Design Thinking” dropped so many times in the consulting world these days, we can’t even keep up with it. Check it out.

User Testing 45

User Testing Research Software Feedback Software Data Visualization 45

UX Studio

NOVEMBER 30, 2018

That often requires stepping out of your comfort zone to achieve it. For other types of companies, testing and gathering user insights in a structured and efficient way can get truly problematic. But why does everyone want to adopt this mysterious, seemingly one-size-fits-all solution? Would it merit the investment in adopting it?

User Testing 40

User Testing Research Software Feedback Software Data Visualization 40

Userpilot

SEPTEMBER 28, 2023

Product marketing is a nuanced, fast-paced, and multi-faceted endeavor. In a competitive environment with no guarantees, marketing experimentation serves as a surefire way to maximize reach, optimize conversions, and improve the user experience. This will help you optimize messaging for both new prospects and existing customers.

Data Visualization 102

Data Visualization Analytic Tools Research Software User Testing 102

Usersnap

SEPTEMBER 27, 2022

Open source solutions are a great and easy way to make yourself familiar with a new topic. Most open source tools are the easiest way to learn something new or to set up a new workflow within your team. Communication. Project managers, developers, and testers need to communicate effectively when bug tracking.

Reporting Tools 19

Reporting Tools Feedback Software Analytic Tools Data Visualization 19

Userpilot

FEBRUARY 13, 2024

TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. Reduce churn. Reduce churn.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Get a Userpilot demo and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap. Iterate product enhancements with A/B testing.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

Userpilot

MARCH 11, 2024

Looking for an effective churn analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your churn analytics needs. Set up your metrics to measure growth and retention. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

APRIL 21, 2024

Is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Then there’s also the price that needs to match your budget. Get a Userpilot demo and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective user engagement analysis tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your user engagement analysis needs. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52