Userpilot

FEBRUARY 18, 2024

You will also see common use cases where Userpilot’s funnel analysis tools come in handy. TL;DR Funnel analysis is a way to visualize and understand how users flow through your website or app. There are different funnels—sales funnel, onboarding checklist funnel, free to paid conversion funnel, and so on.

Data Visualization 101

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 101

Userpilot

JANUARY 8, 2024

Looking for customer onboarding practices to implement for your product? Examples show how successful SaaS companies are using these strategies. Features to look out for in the right customer onboarding tool. TL;DR Customer onboarding is the process of guiding new users to understand, adopt, and make the most of your product.

Feedback Software 97

Feedback Software Analytic Tools User Testing Customer Feedback 97

Userpilot

APRIL 16, 2024

So what strategies can help you elevate the user experience? That said, we’ll review how to build a strong product strategy that delights users and unlocks product growth. TL;DR A product experience strategy is a set of tactics focused on enhancing user interaction with the product to improve satisfaction, retention , and value.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Userpilot

APRIL 21, 2024

Is WalkMe or Spekit the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

APRIL 21, 2024

Is Userlane or Spekit the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 101

Data Visualization Customer Experience Customer Feedback User Testing 101

UX Planet

JANUARY 9, 2024

This is the continuation of “UX of Onboarding: PLG Series” where I do teardowns and discuss user onboarding onboaring UX. As a fitness enthusiast, I tried Asana Rebel onboarding and loved the initial visuals and personalization! As a designer myself, I appreciate the difficulty in gathering accurate user data.

UX 84

UX Data Visualization User Testing Education 84

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? TL;DR Client onboarding is the process of introducing users to the product and teaching them how to use it successfully. A good client onboarding process reduces the time needed to experience product value. Let’s dive right in!

Analytic Tools 86

Analytic Tools Data Visualization Feedback Software User Testing 86

Userpilot

FEBRUARY 19, 2024

TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. In contrast, the exit rate refers to the percentage of users stopping their journey on a particular page. To calculate the drop-off rate, divide the number of users who fail to complete the action by the number of those who start.

Analytic Tools 101

Analytic Tools Data Visualization Onboarding KPIs User Testing 101

Userpilot

APRIL 24, 2024

This is why it's crucial to put your best foot forward using SaaS demo best practices! Starting with the very basics, here are the steps that go into running a successful SaaS demo: Carry out pre-discovery user research to gather initial insights about prospects.

Demo 75

Demo Research Software Feedback Software Product Research 75

Userpilot

APRIL 22, 2024

Miro uses an optimized pricing model that caters to different market segments. Notion personalizes onboarding for new users to reduce time to value. JivoChat delays the email verification process to avoid user frustrations. JivoChat delays the email verification process to avoid user frustrations.

Feedback Software 78

Feedback Software Product Research Customer Experience Strategy 78

Userpilot

APRIL 16, 2024

When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. This article will go over what WalkMe product tours are, explain what you can do with them, how much it will cost, and alternative tools to consider using.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Reporting Tools 52

Userpilot

APRIL 24, 2024

companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

APRIL 26, 2024

TL;DR Customer success is all about ensuring customers fulfill their desired goals when using your product or service. There are five key metrics you can use to measure customer success: NPS, churn rate , customer stickiness score, customer lifetime value, and CES. Defining customer success is the first step to crafting a CS game plan.

Feedback Software 52

Feedback Software Analytic Tools Research Software User Testing 52

Userpilot

MARCH 14, 2024

To be more specific, we: Cover its most common use cases. TL;DR The GA4 path exploration report provides a visualization of successive or previous actions that users take at a particular stage of the user journey. For example, you can use it to visualize actions taken before reaching a conversion point.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

The Product Coalition

MARCH 15, 2023

How many financial apps do you have on your phone, and how often do you use them? Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat.

Onboarding KPIs 130

Onboarding KPIs Analytic Tools Research Software Data Visualization 130

Userpilot

MARCH 25, 2024

Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

User Testing 94

User Testing Customer Experience Data Visualization Customer Feedback 94

Userpilot

APRIL 21, 2024

Is UserGuiding or WalkMe the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for creating interactive user guides should deliver and which will be the best choice for your company’s needs.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

MARCH 4, 2024

The first thing you need to know is that this metric isn’t just about speeding up a process—it’s about optimizing every step of your user’s journey to make their path to conversion as smooth as possible. TL;DR Average time to conversion is the time it takes for a user to complete a desired action.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools User Testing 86

Userpilot

APRIL 21, 2024

Is UserGuiding or Userlane the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? TL;DR Let’s explore how UserGuiding and Userlane compare when it comes to creating interactive user guides. Let’s dive in!

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. Customer can experience friction at all stages of their lifecycle , for example, when researching the product, during the sign-up and onboarding , when using the product, or while trying to access support. Fear not, though!

Data Visualization 94

Data Visualization Analytic Tools Research Software User Friction 94

Userpilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Poor onboarding.

Data Visualization 97

Data Visualization Onboarding KPIs User Testing Analytic Tools 97

Userpilot

APRIL 21, 2024

Is UserGuiding or Chameleon the best tool for interactive user guides? Is there a better in-app onboarding software that would better fit your needs? TL;DR Let’s explore how UserGuiding and Chameleon compare when it comes to creating interactive user guides. Let’s dive in! Chameleon is a product adoption platform.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Data Visualization 52

Userpilot

APRIL 18, 2024

They can help you understand how to target your marketing better to increase product engagement and usage. It’ll also help you figure out if you should segment users based on their age, company size, or pain points. Userpilot lets you create user segments based on different factors and analyze their behavior and usage patterns.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? What is user behavior analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

JANUARY 26, 2024

PLG differs from sales-led and marketing-led growth by focusing on the product as the key growth driver, as opposed to sales or marketing efforts, with monetization happening only after users have experienced the product value. Create a frictionless sign-up flow to smoothly let users inside the product. Product-led growth anatomy.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization User Testing 93

Userpilot

APRIL 10, 2024

The customer retention rate is calculated by subtracting new users from the final user count, dividing by the initial user count, and multiplying by 100. Personalized onboarding fosters strong relationships by tailoring solutions to specific job requirements.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs Walkme debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Walkme compare when it comes to user onboarding and other common use cases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs HelpHero debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and HelpHero compare when it comes to user onboarding and other common use cases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. Why you should use customer journey analytics. How to extract and use them to optimize the customer journey. Book the demo to see how to use it for customer journey analysis.

Data Visualization 101

Data Visualization Customer Feedback Analytic Tools Feedback Software 101

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 87

Onboarding KPIs Feedback Software User Testing Analytic Tools 87

Userpilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated onboarding is highly scalable, can be tailored to distinct segments , and offers self-paced learning.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 100

Userpilot

DECEMBER 6, 2023

It involves teams using their own product internally to identify issues and opportunities for improvement. The term comes from a commercial and was first used in the software context by a Microsoft manager in 1988. Well-known companies that use dogfooding include Google, Facebook, Lyft and Wix. What is product dogfooding?

Feedback Software 96

Feedback Software Analytic Tools Research Software Reporting Tools 96

Userpilot

FEBRUARY 13, 2024

This article is going to dive into the Userpilot vs UserGuiding debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and UserGuiding compare when it comes to user onboarding and other common use cases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

This article is going to dive into the Userpilot vs Appcues debate and try to answer a key question: Which is the better tool for user onboarding, as well as other use cases? TL;DR Let’s explore how Userpilot, and Appcues compare when it comes to user onboarding and other common use cases.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52