Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity). Or keep it randomized?

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

eG Innovations

JUNE 18, 2021

D2C helps align key activities associated with Event, Incident, Problem, Change and Configuration Management. The monitor automatically discovers dynamic virtual resources, learns the norms of all measurements, and adapts data collection in real time based on operational events. Customer Satisfaction. Automated diagnosis.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Feedback Software 59

The Product Coalition

FEBRUARY 12, 2019

Famously, in 2001, around twenty tech personalities published the Manifesto for Agile Software Development. Understanding the dynamics of value creation : After the dotcom bubble burst in the early 2000s, many investors reconsidered their position in tech. Soon, the world started paying attention to what they were doing.

Agile 61

Agile User Testing Development Analytic Tools 61

Product Talk

FEBRUARY 8, 2017

A number of people have asked me why I have a Portuguese name [Contextual Note: This event was in Lisbon, Portugal and Teresa Torres is a common Portuguese name.] As a product team, my goal is to increase engagement, to reduce churn, to increase revenue, to increase customer satisfaction, to make my NPS score go up.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100