2002 Artificial Inteligence Onboarding KPIs Vision 
Gainsight
MARCH 1, 2024
What’s coming: Embedding Artificial Intelligence into CS further and further. Moving away from product training and the operational role to working with customers on longer-term strategy as you can tap into AI to create support and training resources that can be scalable. This will help make CS a more strategic role.
Intercom, Inc.
JANUARY 24, 2019
It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. Mike: Thanks, John, for having me.
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