What is Considered a Good NPS Score and How To Improve It?
Userpilot
JANUARY 8, 2021
Some industries like SaaS will have an average NPS of 30. NPS or Net Promoter Score is what many consider to be the gold standard of measuring customer loyalty. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Well, software is not one of them. What is NPS?
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