What is Product NPS and Why Should Product Managers Care?
Userpilot
OCTOBER 10, 2022
Product Net Promoter Score (NPS) is a metric of customer satisfaction. We can also say the NPS score is a number reflecting customer loyalty. Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. The NPS was developed by Fred Reichheld in 2003. Track NPS score regularly.
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