Userpilot

JANUARY 8, 2021

The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. On a scale of one to ten, how likely is it that you would recommend [your company/product/service] to a friend or colleague?”. As long as the tool continues to solve business needs it will continue to turn a profit.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

OCTOBER 10, 2022

We’re also looking at alternative metrics and tools you can use to collect NPS data effectively. Product Net Promoter Score (NPS) is a metric of customer satisfaction. We can also say the NPS score is a number reflecting customer loyalty. What is product NPS? Collect data from the right user.

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Userpilot

JUNE 16, 2021

They are contextual and ask for specific feedback compared to long product surveys. Using milestones in the user journey will help you pick the right questions and make micro-surveys contextual and relevant for the user. What do you hope to accomplish by introducing our tool to your process? Why or why not?

Feedback Software 52

Feedback Software Analytic Tools Customer Satisfaction User Testing 52

Userpilot

JANUARY 22, 2020

Then, you can use these insights to guide your users to these ‘desired behaviour patterns’ in your onboarding. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Net Promoter Score, often abbreviated to NPS, was first devised in 2003.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

The Product Coalition

JUNE 4, 2020

When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. The NPS score is essentially an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

Userpilot

MAY 17, 2022

Do you collect feedback and user sentiment regularly and act on insights? If you don’t, you’ve been missing out on a lot of user-generated insights. This piece will show you what the customer feedback loop means for your SaaS, different ways to gather feedback, and how to close the loop.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? Net Promoter Score (NPS) is a metric designed to help measure and evaluate customer satisfaction and loyalty. Predict business growth.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64