2003 Article Customer Satisfaction Product Research 
Userpilot
MARCH 23, 2022
Is there such a thing as NPS survey best practices? If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Two questions are ideal in an NPS survey.
Userpilot
SEPTEMBER 24, 2020
In this blog, we’ll not only discuss the features you need to look for in NPS tools, but also how to use them to make most out of your survey. Net Promoter Score is one of the best known and most widely-used ways of measuring customer experience in the world. Customization. Source: userpilot.com. Userpilot NPS. Userpilot ).
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Userpilot
OCTOBER 10, 2022
If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? These are the questions we’re exploring in the article. Product Net Promoter Score (NPS) is a metric of customer satisfaction.
Userpilot
DECEMBER 15, 2022
By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. In this article, we’ll cover: What NPS is and why it’s important to track. Best practices for creating NPS surveys. How to use NPS data to make product improvements.
Userpilot
JUNE 16, 2021
Microsurveys make for a fast and easy way of collecting user sentiment and acting on it to improve your product. In this article, I have collected 16 of the best microsurvey templates for SaaS you can use for inspiration and for implementing in your SaaS business. Contents What is a micro-survey? What is a microsurvey?
The Product Coalition
JUNE 4, 2020
When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to. The NPS score is essentially an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others.
Sachin Rekhi
JUNE 18, 2015
In addition to the standard repertoire of acquisition, engagement, and monetization KPIs, NPS has become a great additional measure for understanding customer loyalty and ultimately an actionable metric for enhancing your product experience to deliver delight. The Origin of NPS. How NPS is Calculated. Collection Methods.
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