Intercom, Inc.
MAY 5, 2020
Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed. Customization, for better or for worse, is a crucial attribute for platforms.”. Reading list: Advice for customer retention.
Bain Public
MARCH 20, 2021
Banff Interactive Screen 2003, Banff, Canada Flash Forward 2002, San Francisco, U.S. Bain Public is a product leadership firm that helps companies make informed decisions and deliver superior quality products that appeal to customers and achieve business goals. Flash Forward 2005, San Francisco, U.S. About Paul Ortchanian.
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Intercom, Inc.
JANUARY 24, 2019
Transitioning into an effective marketplace required keen attention to the evolving needs of their customers – who wanted to connect to third-party partners. Customer nurturing now starts from the first touch, and AI can help with that. Specifically, we look for customer validation, and we’re really trying to accelerate success.
The Product Coalition
FEBRUARY 5, 2019
It is very useful for conducting product launches, or simply testing an idea with the wider community. Andrew Chen is currently a consumer startup investor, but in his long career he has been Director of Product Marketing, Co-Founder of a startup and then Growth leader at Uber. For more, see his Twitter profile.
eG Innovations
MARCH 5, 2021
We started with Citrix technologies in 2003. We demonstrated what we built to a few Citrix partners and got their feedback and that started our journey with Citrix technologies. Have customer expectations around Citrix monitoring changed over the years? Today, the emphasis is on user experience. Yes, absolutely.
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