Mind the Product

OCTOBER 18, 2016

To be able to get the new model out the door, product manager Kate Arnold had to bring together the Netflix founders on strategy, and work with users, analytics, design, engineering, with marketing on the new acquisition model, with finance on the business model and billing, with the warehouse on fulfillment, and with film industry.

Analytic Tools 126

Analytic Tools CTO Coach Finance Customer Experience 126

svpg

SEPTEMBER 30, 2016

Necessity being the mother of invention, this is where the queue, the ratings system, and the recommendation engine all came from. Those were the technology-powered innovations that enabled the new, much more desirable business model. So the team got to work.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

NOVEMBER 19, 2019

We had engineering in Reading – anyone from Reading in here? The five things in the V2MOM: Your vision which is really the call to action. The bottom one is a really interesting one: over-engineering, especially when you are building a platform business, because who are your customers? We had and we grew a massive team.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8