Userpilot

MARCH 23, 2022

Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS is a type of user survey developed in 2003 by Bain & Company. Get a Userpilot demo and see how. Let’s consider some important product milestones to ask for a customer’s feedback : During onboarding. Hubspot onboarding message.

Product Research 98

Product Research Feedback Software Analytic Tools Research Software 98

Userpilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

DECEMBER 15, 2022

Follow up with respondents and close the feedback loop. Here are a few ideas: ask detractors to provide feedback, offer incentives to passives, and ask promoters to participate in beta tests. They can give you helpful feedback on product updates so that your entire customer base can benefit. A brief history of NPS.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98