Userpilot
MAY 17, 2022
Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. Do you collect feedback and user sentiment regularly and act on insights? Customer feedback is the opinion that customers have after using your product or service.
Alchemer Mobile
AUGUST 27, 2020
Introduced in the Harvard Business Review in 2003, NPS is still appealing because it provides one consistent scale to measure customer sentiment over time. There is endless untapped potential in prioritizing customer feedback from your silent majority, but you must be strategic in your approach to collect it.
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Johanna Rothman
OCTOBER 20, 2020
From about 2003-2009, Scrum worked for many of my clients. Until we finished work and released increments of value more often, as in the Incremental lifecycles , we couldn't use short feedback loops. Those short feedback loops allow us to use double-loop learning. We need to get to “done.”
Johanna Rothman
APRIL 4, 2022
When I started to blog in 2003, I used Blogger. So we have feedback loops from strategy to execution and tools and back again. I hand-crafted the HTML, possibly in PageMill or whatever we used for our sites back then. There were several versions of easy-to-use HTML site builders. I'm sure I used most of them.).
Userpilot
DECEMBER 15, 2022
Follow up with respondents and close the feedback loop. Here are a few ideas: ask detractors to provide feedback, offer incentives to passives, and ask promoters to participate in beta tests. Trigger surveys contextually – set custom goals and trigger them based on user behavior. A brief history of NPS.
Userpilot
MARCH 23, 2022
Userpilot is a fantastic tool for collecting and analyzing NPS feedback. NPS is a type of user survey developed in 2003 by Bain & Company. Follow-up with detractors and close the feedback loop. Offer incentives when asking people for surveys that will require an additional time commitment. User segment on userpilot.
DISQO
SEPTEMBER 24, 2019
Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general.
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