Intercom, Inc.

MAY 5, 2020

Salesforce figured out in 2003 that just having the list of partners on our site that integrated with customers wasn’t enough; we needed to facilitate the discovery, the ranking and the promotion of community advocacy around these solutions.

Feedback Software 171

Feedback Software Data Visualization Customer Experience User Testing 171

The Product Coalition

AUGUST 17, 2022

Holland, Gaston, & Gomes, Critical success factors for cross-functional teamwork in new product development , International Journal of Management Reviews , 2003. Originally published at [link] on August 17, 2022.

User Testing 132

User Testing Research Software Product Research Market Research 132

bpma ProductHub

APRIL 30, 2017

She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003. In fact, she was among the very first class of the highly regarded Product Management certification from the Association of International Product Marketing and Management (AIPMM).

Development 150

Development Product Management Product Manager Management 150

Product Innovation Educators

MAY 20, 2016

Chesbrough wrote his Open Innovation book in 2003. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Henry Chesbrough, father of open innovation, shares how open innovation has evolved. 12 keys to open innovation 2.0.

Fractional CTO 124

Fractional CTO CTO Coach Customer Feedback User Testing 124

Mind the Product

OCTOBER 18, 2016

The BBC was one of the first companies to enable content syndication, and in 2003 product manager Alex Pressland started to look at where it could be used. She went to a respected engineer at Google and convinced him of its virtue and he influenced other engineers. It has been, says Cagan with some understatement, a radical success.

Analytic Tools 156

Analytic Tools CTO Coach Finance Customer Experience 156

Mind the Product

APRIL 20, 2017

Alibaba’s Taobao is a competitor to eBay and launched Aliwangwang, an instant communication tool for buyers and sellers to interact in 2003. But there are numerous instances where Chinese companies have stolen a march on their Silicon Valley counterparts with the introduction of innovative new products.

Development 202

Development Data Visualization Transportation Customer Experience 202

Mind the Product

OCTOBER 8, 2019

Part of the inspiration for the theory of this talk stems from the Better by Design program run in New Zealand in 2003, which aimed to inspire and enable New Zealand’s best companies to succeed by design. The program’s effectiveness was measured against growth in digital exports. Product Management Needs to Mature.

Research Software 128

Research Software Feedback Software User Testing Leadership 128

The Product Coalition

OCTOBER 4, 2022

Basecamp started off in 2003 as a tool that the internal development team built for themselves. The team behind Basecamp , an online collaboration app that lets people manage their work together and communicate with one another, faced similar problems as mentioned above.

Research Software 143

Research Software Product Management Product Manager User Friction 143

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This proactive approach enables timely interventions and prevents small issues from becoming larger ones.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

The Product Coalition

OCTOBER 19, 2020

If we look to history as a guide, the 2003 SARS pandemic that permanently altered society offers similar parallels in digital transformations. While impressive, this current acceleration isn’t the same slingshot moment that we witnessed back in 2003. Many wonder when will we get back to normal. what does the new normal look like?

Reporting Tools 90

Reporting Tools Healthcare Data Visualization Technology 90

Johanna Rothman

APRIL 6, 2022

Maybe 2003? For example, I used month-long iterations for most of the projects and programs I managed up until about 2003 or so. I want to make progress on “everything,” but I don't want to interrupt myself with multitasking. When I use a short timebox, I can focus and finish. It's often a week or more.

Document 90

Document Agile Demo Software Review 90

Userpilot

MAY 29, 2024

Since 2003, he has co-founded and successfully sold two technology companies , Sunshine Business Development, LLC and AdNectar, Inc. He frequently speaks and writes about the psychology behind user behavior and how businesses can leverage these insights to create engaging and effective products. How did Nir Eyal begin his career?

Books 105

Books Research Software User Testing Customer Experience 105

Mind the Product

MAY 5, 2020

Taiwan, South Korea and Hong Kong, all experienced SARS in 2003 and MERS in 2012, Barry tells us. “Many countries are facing a lot of challenges now with the Coronavirus,” he said, “and some of them have actually learned from previous lessons.”

Customer Experience 153

Customer Experience Data Visualization Workshop Differentiation 153

Sachin Rekhi

JUNE 18, 2015

Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. I wanted to share the best practices I've learned for implementing an NPS program within an organization to get the most out of this KPI for driving more delightful product experiences. The Origin of NPS.

Product Research 129

Product Research Customer Experience User Testing KPI 129

freshtrax

MAY 10, 2023

insurance provider, Aflac , entered the Japanese market in 2003 and has become widely known in Japan, thanks largely to the Aflac Duck ! There are a variety of ways that U.S. brands might effectively localize their products and brand to appeal to Japanese consumers, utilizing cute characters may be one of them!

Government 105

Government Branding Advertising Entertainment 105

Business of Software Conference

APRIL 22, 2021

Founded in 2003, ActiveCampaign accelerates every company’s growth with a marketing automation platform designed to deliver great customer experiences. Jason VandeBoom is the founder and CEO of ActiveCampaign, founded in 2003. Those unorthodox decisions have been key to the growth of ActiveCampaign. ActiveCampaign’s Growth.

Software Engineering 52

Software Engineering Customer Experience Leadership Startups 52

Userpilot

OCTOBER 10, 2022

Fred Reichheld developed NPS in 2003 to quickly measure customer sentiment. The NPS was developed by Fred Reichheld in 2003. Product Net Promoter Score (NPS) is a metric of customer satisfaction. We can also say the NPS score is a number reflecting customer loyalty. A brief history of the Net Promoter Score (NPS).

User Testing 98

User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Userpilot

JANUARY 22, 2020

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. That was 17 years ago, back in 2003. How to measure NPS. How to analyze NPS. How to use NPS. How to improve NPS. Key takeaways. What is Net Promoter Score (NPS)? It’s since become a popular way of measuring customer satisfaction.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

AB Tasty

MARCH 9, 2020

This very question was asked in 2003 by Andy Taylor - and it led to the creation of the NPS. How do your website visitors actually feel? This article was originally posted on AB Tasty as To NPS (Net Promoter Score) or Not? 3 Reasons Why You Should!

Article 52

Article 52

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general.

Analytic Tools 58

Analytic Tools Research Software Technology Data Visualization 58

NextBigWhat

JANUARY 12, 2021

After the cost of starting a company was reduced dramatically by AWS, innovation exploded and the modern VC ecosystem was born Amzn nearly died in 2000-2003. Cloud infrastructure would have emerged eventually even w/out AWS (like electric vehicles w/out Tesla), but how much later and at what opportunity cost ?

CTO 80

CTO Presentation Branding Engineering 80

The Product Coalition

JUNE 4, 2020

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to.

User Testing 79

User Testing Product Marketing Product Research Marketing 79

The Product Coalition

APRIL 2, 2020

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. Even after the disease is contained, the resulting economic slowdown will stay here for much longer. To survive and succeed, your product leadership must be sharper than ever.

Leadership 78

Leadership User Testing Agile Travel 78

Andrew Chen

JUNE 26, 2017

eBay, PayPal), in early 2000 and 2001 there was a sudden diversification and investment into P2P and mobile (before mobile was ready) and then in 2002-2003 people started looking at CleanTech, Nanotech etc – industries that obviously all eventually failed from an entrepreneurial and investment return perspective.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

The Product Coalition

DECEMBER 11, 2023

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. COVID is gone, and despite the initial hype, the resulting economic slowdown is here to stay. To survive and succeed, your product leadership must be sharper than ever. On that same day, I landed in the city.

Leadership 78

Leadership User Testing Customer Experience Product Research 78

UX Studio

NOVEMBER 19, 2018

In 2003, Knapp – future father of The Design Sprint – realized that what he was doing at work wasn’t working. What are design sprint workshops? Are there specific “design sprint steps”? Does it really merit trying it out on your team? Reason #1: A design sprint provides a completely new way of working together.

Feedback Software 106

Feedback Software User Testing Customer Experience Workshop 106

Mind the Product

APRIL 11, 2017

Blade wrote the book on speech-recognition interface design (Addison Wesley, 2003), The Art and Business of Speech Recognition: Creating the Noble Voice and his work and thoughts have been featured in publications including The New York Times, the Wall Street Journal, and on media including TechTV, NPR, and the BBC.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Mind the Product

DECEMBER 2, 2016

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. This was because, says Cancel, Ford had concentrated on producing a single inexpensive mass-produced car, the Model T, and had failed to listen to and meet the changing needs of his customers.

User Testing 70

User Testing Customer Feedback Customer Experience Feedback Software 70

Intercom, Inc.

SEPTEMBER 12, 2019

I had a moment of clarity in 2003, a very long time ago, where I realized I was contributing to the mass destruction of the planet by producing products that were the highly disposable at the time: battery packs and stuff that was just protecting a couple of four AA batteries. Gerry: I’ve always been interested in industrial design.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Lenny Rachitsky

DECEMBER 29, 2023

His books have sold over 1 million copies in more than 30 languages; he has taught at Stanford’s Graduate School of Business and its Design School; and he has started and sold two startups since 2003.

Strategy 62

Strategy Product Research Books Consulting 62

Userpilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. Today, 55% of businesses say that they depend on it.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

eG Innovations

JULY 31, 2020

eG Innovations has been a Citrix partner since 2003. The Evolution of Citrix Technologies. Those were the days when Citrix’s messaging was around “access”. Thin client computing and then server-based computing were the hot topics.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

eG Innovations

MARCH 5, 2021

We started with Citrix technologies in 2003. Over the last 5 years, I’ve focused on cloud technologies and containerized environments. Monitoring of Citrix environments is something eG Innovations is known for. How did that technology come about? At that time, we had no idea of Citrix technologies.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

The Accidental Product Manager

OCTOBER 1, 2018

In order to provide their customers with content for the iPhones and iPads, Apple created the iTunes digital store way back in 2003. I’m pretty sure that we all know about Apple and their popular iPhones and iPads. Initially the store only sold music.

Marketing 72

Marketing Product Management Product Manager Entertainment 72

Mironov Consulting

SEPTEMBER 23, 2024

My Best Joy Model for Product is Parenting In one of my earliest posts (2003’s Parenting and the Art of Product Management ), I compared this to raising children.    Watch eyelids droop when you mention “product operating models.” ” Yet we persist in doing product work. 

Weak Development Team 59

Weak Development Team Technical Review User Testing Customer Experience 59

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40

DISQO

SEPTEMBER 24, 2019

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general.

Analytic Tools 40

Analytic Tools Research Software Feedback Software Technology 40