To NPS (Net Promoter Score) or Not? 3 Reasons Why You Should!

AB Tasty

This very question was asked in 2003 by Andy Taylor - and it led to the creation of the NPS. How do your website visitors actually feel? This article was originally posted on AB Tasty as To NPS (Net Promoter Score) or Not? 3 Reasons Why You Should! Conversion Optimization

Digital Health’s Slingshot Moment

The Product Coalition

If we look to history as a guide, the 2003 SARS pandemic that permanently altered society offers similar parallels in digital transformations. While impressive, this current acceleration isn’t the same slingshot moment that we witnessed back in 2003.

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Developing Product Management Confidence

bpma ProductHub

She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003. Contributed by Saikrishna Chavali and Jeff Segarra – Noted professor of business at Harvard Business School, Rosabeth Moss Kanter states that, “Confidence isn’t optimism or pessimism, and it’s not a character attribute. It’s the expectation of a positive outcome”. These words couldn’t be more relevant to product management.

Monitoring for Citrix Digital Workspaces

eG Innovations

eG Innovations has been a Citrix partner since 2003. The Evolution of Citrix Technologies. Those were the days when Citrix’s messaging was around “access”. Thin client computing and then server-based computing were the hot topics.

Building the Future of Digital Technology News with Richard MacManus

AlphaHQ

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. It began before the whole social web took off in 2003, and as things like Facebook, Twitter and YouTube began to really take off around 2006, 2007 onwards.

Design Led or Designer Led? By Liam Casey

Mind the Product

Part of the inspiration for the theory of this talk stems from the Better by Design program run in New Zealand in 2003, which aimed to inspire and enable New Zealand’s best companies to succeed by design. On World Product Day 2019 Liam Casey from ski-school platform flaik delivered a talk called “Design Led or Designer Led” to ProductTank Brisbane.

5 Skills Every Product Manager Can Learn From Elon Musk

Sachin Rekhi

A great example of this was at early SpaceX in 2003 when Elon decided to unveil the Falcon 1 to the public. This weekend I had the opportunity to read Ashlee Vance's Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future. I've been a huge fan of Elon Musk since the early days of SpaceX and knew I wanted to dive deeper into the story of both SpaceX and Tesla.

Vision 117

The Best NPS Tools & Software + How to Use Them to Cut Churn by Up To 30%

Userpilot

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence.

Blog 78

Building the Future of Digital Technology News with Richard MacManus

AlphaHQ

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. It began before the whole social web took off in 2003, and as things like Facebook, Twitter and YouTube began to really take off around 2006, 2007 onwards.

Building the Future of Digital Technology News with Richard MacManus

AlphaHQ

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. It began before the whole social web took off in 2003, and as things like Facebook, Twitter and YouTube began to really take off around 2006, 2007 onwards.

Seven Things you can Learn From WeChat Product Development

Mind the Product

Alibaba’s Taobao is a competitor to eBay and launched Aliwangwang, an instant communication tool for buyers and sellers to interact in 2003. We tend to think of Chinese companies as imitators rather than innovators, but is this fair? App developers and designers may look at other apps for inspiration on new features, but most only look to well-known apps like Facebook Messenger and Snapchat. Take Messenger for example.

Using Net Promoter Score (NPS) for Measuring Your Product/Market Fit

The Product Coalition

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. When it comes to measuring customer satisfaction with your product, the Net Promoter Score (NPS) can be one of the most important metrics you should pay attention to.

3 Must-Have Product Leadership Skills to Survive the Corona Crisis

The Product Coalition

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. Even after the disease is contained, the resulting economic slowdown will stay here for much longer. To survive and succeed, your product leadership must be sharper than ever. The World Health Organization just removed the travel warning for the area. On that same day, I landed in the city. I temporarily relocated there with 2 more developers from my company.

What is Considered a Good NPS Score and How To Improve It?

Userpilot

The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Before we get into what is considered a good NPS score, we have some good news and some bad news.

Open innovation 2.0–and other innovation insights for product managers May 20, 2016 - The Everyday Innovator – Resources for Product Managers and Innovators

Product Innovation Educators

Chesbrough wrote his Open Innovation book in 2003. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Henry Chesbrough, father of open innovation, shares how open innovation has evolved.

The Importance of Listening to Your Customers by David Cancel

Mind the Product

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. Drift founder and CEO David Cancel spoke about the importance of listening to your customers at this year’s London MTPCon, and gave us some apposite examples of what can happen when companies listen to their customers and when they don’t. Listening to your customers is “one of things we always talk about but few people do.

Let go of past success to achieve extraordinary results by Barry O’Reilly

Mind the Product

Taiwan, South Korea and Hong Kong, all experienced SARS in 2003 and MERS in 2012, Barry tells us. In his recent talk, as part of Mind the Product APAC, Barry O’Reilly , author of Unlearn & Lean Enterprise , explained how we can all break the cycle of our learned behaviours to achieve success, even in this time of chaos. In this post, we provide a detailed overview of his talk, sharing his advice, suggestions and examples so that you can start to unlearn today.

Net Promoter Score (NPS): The Complete Guide for SaaS

Userpilot

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. That was 17 years ago, back in 2003. As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. One of the most popular methods is Net Promoter Score (NPS). In fact, 55% of companies around the world use NPS to measure customer loyalty and satisfaction.

How to Become an Associate Product Marketing Manager (APMM)

PMLesson's Ace the PM Interview

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. What is an APMM? It was designed to help build future business leaders in the Marketing organization at Google. The APMM Program provides the skills needed to become a world-class digital Marketer.

Behind Every Great Product by Marty Cagan

Mind the Product

The BBC was one of the first companies to enable content syndication, and in 2003 product manager Alex Pressland started to look at where it could be used. In the opening keynote at this year’s London #mtpcon, Silicon Valley Product Group’s Marty Cagan shared his latest thoughts on what makes a great product manager by looking at the people behind some great products.

Product Innovation with Rick Robinson, VP Product AARP Innovation Labs

PMLesson's Ace the PM Interview

In 2003 while at AOL we developed something called Match Chat. Rick Robinson is the VP of Product Development for AARP’s Innovation Labs. He began his career as a journalist and moved into digital journalism then product creation in the mid ‘90s. In this Path to PM post, Rick and I discuss breaking into product management and how he ended up working in an innovation lab at AARP. How has the product management role evolved for you over time?

Goodbye Scion – What Happened To You?

The Accidental Product Manager

Scion was a separate brand that Toyota created way back in 2003. However , the Scion product managers are discovering that this is not always the case… The Scion brand was created by Toyota back in 2003 so that they could reach out to younger buyers and try out new sales techniques. The Scion brand is being retired by Toyota Image Credit: Aaron Van Dike. You would think that if you became the product manager of something as big as an automobile, you’d be set for life.

The Design Sprint Process – 11 Reasons To Love It

UX Studio

In 2003, Knapp – future father of The Design Sprint – realized that what he was doing at work wasn’t working. Downtown Budapest, 6 October, 21 degrees Celsius. I’m trying to warm up my tired legs before the upcoming marathon relay. Above my shorts, my black sports shirt says in a big bold title, “It’s a design sprint”. The design sprint process has clearly impacted me in all areas of my life.

Reading list: Platforms, ecosystems, and partnerships

Inside Intercom

Salesforce figured out in 2003 that just having the list of partners on our site that integrated with customers wasn’t enough; we needed to facilitate the discovery, the ranking and the promotion of community advocacy around these solutions. Helping businesses connect with their customers is what we’ve been doing since the very beginning of Intercom, but we also believe that weaving better interconnections between businesses helps everyone succeed.

Does NPS Correlate to Churn?

Gainsight

There are five ways you should be looking at NPS as a strategic metric: NPS does correlate to growth : Since 2003 when Fred Reichheld introduced it, NPS has been strongly correlary to (and a leading indicator of) growth—through word of mouth and we now know, expansion. . Roses are red. Violets are blue. NPS is a leading indicator for retention—except it’s just not true.

Dear Strategy: 074 Jobs To Be Done (and Other Frameworks)

Dear Strategy

By all accounts, “Jobs To Be Done” was a phrase first popularized by Harvard Business Professor Clay Christensen in his book The Innovator’s Solution back in 2003. Dear Strategy: “How do I best operationalize the ‘Jobs To Be Done’ framework in my everyday strategy work?”. .

In Times of Scarcity, Clear Vision Beats Rapid Iteration: Lessons for Business Leaders from Singapore’s Response to COVID-19

Business of Software Conference

In an interview with local media in January, Prime Minister Lee reassured the public, “We have actually been preparing for a situation like this ever since we had SARS in 2003, 17 years ago.” In Times of Scarcity, Clear Vision Beats Rapid Iteration – Guest blog post from Radhika Dutt. Radhika is co-Founder of Radical Product Thinking.

Product Innovation with Rick Robinson, VP Product AARP Innovation Labs

PMLesson's Ace the PM Interview

In 2003 while at AOL we developed something called Match Chat. Rick Robinson is the VP of Product Development for AARP’s Innovation Labs. He began his career as a journalist and moved into digital journalism then product creation in the mid ‘90s. In this Path to PM post, Rick and I discuss breaking into product management and how he ended up working in an innovation lab at AARP. How has the product management role evolved for you over time?

Product Management is Culture Management

Mind the Product

Bleier; University of Missouri—Columbia, Journal of Counseling Psychology, 2003, Vol. Or “ How to Manage Software Development in Teams who Think Nothing Like you “ Product management has two diversity problems. The first one is well-acknowledged: our industry must have more women, other ethnicities, and better representation from LGBTQIA.

Even More Amazing Speakers for #mtpcon London 2017

Mind the Product

Blade wrote the book on speech-recognition interface design (Addison Wesley, 2003), The Art and Business of Speech Recognition: Creating the Noble Voice and his work and thoughts have been featured in publications including The New York Times, the Wall Street Journal, and on media including TechTV, NPR, and the BBC. Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever.

Between a Rock and a Hard Place: The Product Manager’s Reality

The Product Coalition

Gallup polls since 2003 have consistently shown that dissatisfaction at work runs from 70–90% when polled in Western Europe and North America. Every now and then, it’s interesting to ask: What does a Product Manager (PM) do? The answer of course has some take on: They juggle managing products and people. They need to have technical/processual skills as well as those lauded, but ever elusive, leadership skills.

Behind Every Great Product

svpg

Back in 2003, a full four years before the debut of the iPhone, a young product manager at the BBC, Alex Pressland, had just finished leading a product effort that enabled the BBC to be one of the first media companies in the world to syndicate content. Article: Behind Every Great Product.

Can Apple’s Product Managers Win Back The Movie Market?

The Accidental Product Manager

In order to provide their customers with content for the iPhones and iPads, Apple created the iTunes digital store way back in 2003. Apple’s share of the movie market has been falling lately Image Credit: So just in case you didn’t realize it, Apple makes a lot of money from both renting and selling movies.

Take a Peloton Ride with Amy Bunszel, SVP of Design and Creation Products at Autodesk

Gainsight

In 1996, Amy started her own business that was later acquired by Autodesk in 2003. Each month, Gainsight is hosting a product leader in this new series “Path to Becoming a CPO.” We will share the lessons here but also encourage you to sign up for the live webinar series here. .

Net Promoter Score (NPS): the right way to use it + FAQs

Usersnap

His research culminated in a paper published in the Harvard Business Review in 2003, where Reicheld summarized his findings and unveiled the NPS metric and its associated survey question. Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? If you’re interested in learning what NPS is about and implementing it into your business – you’re in the right place.

It’s Not Just You: Trends Are Moving Faster Than Ever

Roy Madden

To put it in perspective, there have been 5,000 petabytes of information created from the dawn of civilization to 2003. Some people are calling it Content Shock or Content Clutter. We like to call it the Content Renaissance. Whatever you call it, many of us have been talking about the same idea: Content is coming to us at an ever increasing rate. The result is that ideas, trends, and memes have become a swiftly moving current that will easily overwhelm us or leave us behind if we let it.

What Should Product Managers Do When Their Main Product Fails?

The Accidental Product Manager

The company was founded in 2003 and had raised US$6.9M Theranos is in bad shape, but they have introduced a new product Image Credit: Wikipedia. Unless you’ve been living under a rock for the past few years, you’ve probably heard about a company called Theranos. They are a Silicon Valley startup that attracted a lot of attention. They claimed that they had invented a product that with just a minute amount of blood from an individual could run a large number of health tests.

A Practitioner's Guide to Net Promoter Score (NPS)

Sachin Rekhi

Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty.

Top 10 FinTech Software Development Companies 2019

The Product Coalition

Fingent Headquarters: New York Founded in: 2003 Employees: 201–500 Minimum project size: $25 000 Hourly rates: $25–49 Contact details: info@fingent.com Fingent has appeared on the list of the best FinTech software development companies collected by GoodFirms. Digital transformation has recently evolved and changed the way many industries operate today. The financial industry is not an exception. A new generation of financial services needs the incorporation of technology innovation.

The Rollaboard suitcase and the Paradox of Specificity

The Product Coalition

I had no idea that it would take off like it did,” Plath told USA Today in 2003. Photo by yousef alfuhigi on Unsplash The Rollaboard suitcase was invented just over 30 years ago by a highly resourceful American pilot called Robert Plath. It was designed with just a tiny audience in mind?—?airline airline cabin crew?—?and and was inspired by Plath’s own experience of spending a lot of time moving around airplanes and airport terminals.