To NPS (Net Promoter Score) or Not? 3 Reasons Why You Should!

AB Tasty

This very question was asked in 2003 by Andy Taylor - and it led to the creation of the NPS. How do your website visitors actually feel? This article was originally posted on AB Tasty as To NPS (Net Promoter Score) or Not? 3 Reasons Why You Should! Conversion Optimization

Jason VandeBoom: Bootstrapping to a $100 Million Round

Business of Software Conference

Founded in 2003, ActiveCampaign accelerates every company’s growth with a marketing automation platform designed to deliver great customer experiences. Jason VandeBoom is the founder and CEO of ActiveCampaign, founded in 2003.

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Ask Teresa: How Do You Get Your First Product Job Without Experience?

Product Talk

Back in 2003, I was playing Dungeons & Dragons and created online spell cards. Around 2003 or so, I was playing tabletop Dungeons & Dragons with friends. Landing your first or even your second job in product can be really tricky.

How and When to Use Timeboxes, Iterations, and Sprints to be Most Effective

Johanna Rothman

Maybe 2003? For example, I used month-long iterations for most of the projects and programs I managed up until about 2003 or so. A colleague unfamiliar with lifecycles or agility asked, “How can we use sprints in this approach?”

Discovering Solutions: Quickly Determine Which Ideas Will Work (And Which Won’t)

Product Talk

I often compare the online course platform world today to the blogging world in 2003. Visualizing discovery work with an opportunity solution tree has been a game-changer for both me and the teams that I work with. It’s a simple visual that packs a lot of power.

3 Useful Methods for Gathering Generative Research Insights

StudioTeam

The actual session of a discovery interview can be visualized as an hourglass shape ( Kuniavsky, 2003 ).

Digital Health’s Slingshot Moment

The Product Coalition

If we look to history as a guide, the 2003 SARS pandemic that permanently altered society offers similar parallels in digital transformations. While impressive, this current acceleration isn’t the same slingshot moment that we witnessed back in 2003.

Technology Gets Old One Day at a Time: Broken Blog Feeds and What You Missed

Johanna Rothman

When I started to blog in 2003, I used Blogger. Technology gets old. While we know that intellectually, we might not know it as it pertains to us. Here's a story about how technology changes one day at a time and everything is okay—until it's not. Don't want the long sad story?

Blog 53

Product Management Memory Lane with Alyssa Dver

bpma ProductHub

She summarized her frameworks through her first book, “Software Product Management Essentials”, first out in 2003. Contributed by Saikrishna Chavali. Kicking off the 2017 BPMA calendar is Alyssa Dver on using Neuroscience to build confidence. While talking to her we realized her deep roots in Product Management in the Greater Boston area all way into Digital Equipment Corporation (DEC) in the late 80s.

Building the Future of Digital Technology News with Richard MacManus

AlphaHQ

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. It began before the whole social web took off in 2003, and as things like Facebook, Twitter and YouTube began to really take off around 2006, 2007 onwards.

5 Skills Every Product Manager Can Learn From Elon Musk

Sachin Rekhi

A great example of this was at early SpaceX in 2003 when Elon decided to unveil the Falcon 1 to the public. This weekend I had the opportunity to read Ashlee Vance's Elon Musk: Tesla, SpaceX, and the Quest for a Fantastic Future.

Vision 148

All the Ways to Answer the "Why Google?" Interview Question

PMLesson's Ace the PM Interview

Gayglers: Founded in 2003, Gayglers was Google's first-ever Employee Resource Group. Do you know why you want to work at Google? During your Google interviews, you'll likely be asked "Why Google?" " as part of your behavioral rounds.

Monitoring for Citrix Digital Workspaces

eG Innovations

eG Innovations has been a Citrix partner since 2003. The Evolution of Citrix Technologies. Those were the days when Citrix’s messaging was around “access”. Thin client computing and then server-based computing were the hot topics.

Selling the Value of CS Internally: The Lessons Learned by Ian Anis of Tableau

Gainsight

Through the use of its self-service, visual analytics platform, Tableau has been aiding both organizations and individuals to make better, faster, and data-driven decisions with its advanced analytics capabilities since 2003.

3 Must-Have Product Leadership Skills to Survive the Corona Crisis

The Product Coalition

Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. Even after the disease is contained, the resulting economic slowdown will stay here for much longer.

Building the Future of Digital Technology News with Richard MacManus

AlphaHQ

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. It began before the whole social web took off in 2003, and as things like Facebook, Twitter and YouTube began to really take off around 2006, 2007 onwards.

Building the Future of Digital Technology News with Richard MacManus

AlphaHQ

Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. I started a site called ReadWriteWeb back in 2003, and it was one of the early technology blogs and one of the first kind of professional blogs in general. It began before the whole social web took off in 2003, and as things like Facebook, Twitter and YouTube began to really take off around 2006, 2007 onwards.

Using Net Promoter Score (NPS) for Measuring Your Product/Market Fit

The Product Coalition

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003.

Upcoming Speaking Engagements

Bain Public

Banff Interactive Screen 2003, Banff, Canada Flash Forward 2002, San Francisco, U.S. I am ready to provide business leaders and product managers the information, access, and expert guidance that they wish they had earlier in their product journey.

Webflow vs. WordPress: Which is better?

Imaginary Cloud - Design

WordPress was created in 2003 as a blogging platform and gradually evolved to a Content Management System (CMS) , used to create from business websites to portfolios, e-commerce stores, directories.

How to Become an Associate Product Marketing Manager (APMM)

PMLesson's Ace the PM Interview

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. What is an APMM?

Open innovation 2.0–and other innovation insights for product managers May 20, 2016 - The Everyday Innovator – Resources for Product Managers and Innovators

Product Innovation Educators

Chesbrough wrote his Open Innovation book in 2003. Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . Henry Chesbrough, father of open innovation, shares how open innovation has evolved.

Design Led or Designer Led? By Liam Casey

Mind the Product

Part of the inspiration for the theory of this talk stems from the Better by Design program run in New Zealand in 2003, which aimed to inspire and enable New Zealand’s best companies to succeed by design. On World Product Day 2019 Liam Casey from ski-school platform flaik delivered a talk called “Design Led or Designer Led” to ProductTank Brisbane.

Goodbye Scion – What Happened To You?

The Accidental Product Manager

Scion was a separate brand that Toyota created way back in 2003. However , the Scion product managers are discovering that this is not always the case… The Scion brand was created by Toyota back in 2003 so that they could reach out to younger buyers and try out new sales techniques. The Scion brand is being retired by Toyota Image Credit: Aaron Van Dike. You would think that if you became the product manager of something as big as an automobile, you’d be set for life.

Reading list: Platforms, ecosystems, and partnerships

Inside Intercom

Salesforce figured out in 2003 that just having the list of partners on our site that integrated with customers wasn’t enough; we needed to facilitate the discovery, the ranking and the promotion of community advocacy around these solutions.

The Digital Workspace Monitoring Journey

eG Innovations

We started with Citrix technologies in 2003. The Path from Citrix to VMware to Cloud to Containers and more. One of the best parts of our job is enabling you to become the best #ITPerformanceHero that you can be.

Product Innovation with Rick Robinson, VP Product AARP Innovation Labs

PMLesson's Ace the PM Interview

In 2003 while at AOL we developed something called Match Chat. Rick Robinson is the VP of Product Development for AARP’s Innovation Labs. He began his career as a journalist and moved into digital journalism then product creation in the mid ‘90s. In this Path to PM post, Rick and I discuss breaking into product management and how he ended up working in an innovation lab at AARP. How has the product management role evolved for you over time?

14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys

Userpilot

NPS is a type of user survey developed in 2003 by Bain & Company. Is there such a thing as NPS survey best practices? The short answer is YES. If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must.

Does NPS Correlate to Churn?

Gainsight

There are five ways you should be looking at NPS as a strategic metric: NPS does correlate to growth : Since 2003 when Fred Reichheld introduced it, NPS has been strongly correlary to (and a leading indicator of) growth—through word of mouth and we now know, expansion. . Roses are red. Violets are blue. NPS is a leading indicator for retention—except it’s just not true.

Net Promoter Score (NPS): The Complete Guide for SaaS

Userpilot

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. That was 17 years ago, back in 2003. As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed.

In Times of Scarcity, Clear Vision Beats Rapid Iteration: Lessons for Business Leaders from Singapore’s Response to COVID-19

Business of Software Conference

In an interview with local media in January, Prime Minister Lee reassured the public, “We have actually been preparing for a situation like this ever since we had SARS in 2003, 17 years ago.”

The Ultimate NPS Survey Software Guide for 2022

Userpilot

NPS , which stands for Net Promoter Score, is a term trademarked by Bain & Company in 2003. Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? You’re in the right place.

Dear Strategy: 074 Jobs To Be Done (and Other Frameworks)

Dear Strategy

By all accounts, “Jobs To Be Done” was a phrase first popularized by Harvard Business Professor Clay Christensen in his book The Innovator’s Solution back in 2003. Dear Strategy: “How do I best operationalize the ‘Jobs To Be Done’ framework in my everyday strategy work?”. .

The Design Sprint Process – 11 Reasons To Love It

UX Studio

In 2003, Knapp – future father of The Design Sprint – realized that what he was doing at work wasn’t working. Downtown Budapest, 6 October, 21 degrees Celsius. I’m trying to warm up my tired legs before the upcoming marathon relay. Above my shorts, my black sports shirt says in a big bold title, “It’s a design sprint”. The design sprint process has clearly impacted me in all areas of my life.

Seven Things you can Learn From WeChat Product Development

Mind the Product

Alibaba’s Taobao is a competitor to eBay and launched Aliwangwang, an instant communication tool for buyers and sellers to interact in 2003. We tend to think of Chinese companies as imitators rather than innovators, but is this fair? App developers and designers may look at other apps for inspiration on new features, but most only look to well-known apps like Facebook Messenger and Snapchat. Take Messenger for example.

The Best NPS Tools & Software + How to Use Them to Cut Churn by Up To 30%

Userpilot

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence.

Product Innovation with Rick Robinson, VP Product AARP Innovation Labs

PMLesson's Ace the PM Interview

In 2003 while at AOL we developed something called Match Chat. Rick Robinson is the VP of Product Development for AARP’s Innovation Labs. He began his career as a journalist and moved into digital journalism then product creation in the mid ‘90s. In this Path to PM post, Rick and I discuss breaking into product management and how he ended up working in an innovation lab at AARP. How has the product management role evolved for you over time?

The Importance of Listening to Your Customers by David Cancel

Mind the Product

In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004. Drift founder and CEO David Cancel spoke about the importance of listening to your customers at this year’s London MTPCon, and gave us some apposite examples of what can happen when companies listen to their customers and when they don’t. Listening to your customers is “one of things we always talk about but few people do.

Between a Rock and a Hard Place: The Product Manager’s Reality

The Product Coalition

Gallup polls since 2003 have consistently shown that dissatisfaction at work runs from 70–90% when polled in Western Europe and North America. Every now and then, it’s interesting to ask: What does a Product Manager (PM) do? The answer of course has some take on: They juggle managing products and people. They need to have technical/processual skills as well as those lauded, but ever elusive, leadership skills.

Let go of past success to achieve extraordinary results by Barry O’Reilly

Mind the Product

Taiwan, South Korea and Hong Kong, all experienced SARS in 2003 and MERS in 2012, Barry tells us.