2003 KPI Product Research User Friction 
Alchemer Mobile
AUGUST 27, 2020
If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. Customer behaviors and preferences are shifting daily – as are their emotions. likely starting as an engineer and moving into mobile product management).
Sachin Rekhi
JUNE 18, 2015
Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS.
Expert insights. Personalized for you.
246 
Let's personalize your content