14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys
Userpilot
MARCH 23, 2022
Reach out to promoters to ask for reviews or recommendations. NPS is a type of user survey developed in 2003 by Bain & Company. NPS leaders by industry (Image source: Satmetrix systems). Most NPS surveys have one question only: “On a scale of 0-10, how likely are you to recommend software ABC to a friend or colleague?”.
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