Business of Software Conference

MAY 18, 2020

Lean Startup changed how we built products when it was published in 2011 – it lowered the risk in innovation by shortening development cycles. In an interview with local media in January, Prime Minister Lee reassured the public, “We have actually been preparing for a situation like this ever since we had SARS in 2003, 17 years ago.”

Vision 52

Vision Weak Development Team Government Data Visualization 52

Userpilot

APRIL 27, 2023

In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. What is a bad Net Promoter Score (NPS) for SaaS?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. Analysis Team. The Origin of NPS.

Product Research 107

Product Research Customer Experience User Testing KPI 107

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? I will talk about managing through good times and bad times so don’t worry there will be good times before I get to the bad stuff. Being British we like a bit of bad news. But my personal journey is a developer to CEO. We had high relevance.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Usersnap

FEBRUARY 20, 2020

His research culminated in a paper published in the Harvard Business Review in 2003, where Reicheld summarized his findings and unveiled the NPS metric and its associated survey question. Its results are easy to comprehend and share across different departments and teams. The advantages of NPS. Save time and money.

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

Amplitude

AUGUST 16, 2018

When I was based in Moscow as an advertising executive in 2003-2004 working with Procter & Gamble, there were many unknowns that we tackled on a weekly basis. How should we craft the Tide product strategy in a country where more than half of the population doesn’t own a washing machine? Learn more. Facebook is not alone.

Customer Experience 74

Customer Experience Weak Development Team Leadership Construction 74