Intercom, Inc.
FEBRUARY 24, 2020
Having the right tools to support customers is vital if your customer base is growing at a fast clip. Launched in 2004, the web hosting provider serves over 29 million users in 178 countries. Prior to Intercom, Hostinger tested a number of different support tools. Try 1 new customer every 5 seconds. The challenge.
The Product Coalition
OCTOBER 9, 2018
Network effects and Feedback loops?—?the Betamax was the better technology and Sony had first mover advantage. What I had witnessed was a platform based network effect kicked off by a small advantage. The small advantage was then accentuated by a positive feedback loop. a VCR) in the home. What happened?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Product Coalition
MAY 27, 2020
Bringing in fresh energy and creativity, we create space for everyone to be involved in shaping the future and making a positive impact.” What brought you to ‘agile?’ “ Christiaan : A friend of mine started a software company. He sold solutions, I developed them. I was responsible for managing software development projects.
UX Planet
FEBRUARY 26, 2024
Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step.
Mind the Product
DECEMBER 2, 2016
They’re confusing to use, painstakingly slow, less secure than the alternatives, and aren’t even the best solution for consumers.” The companies’ solution had been decided behind closed doors, but if they had been listening to their customers, they would have realized that the 10 second processing time was a deal breaker. billion. “My
Product Innovation Educators
DECEMBER 17, 2018
The activities and processes that allow us to uncover a customer problem or invent a new technology, develop solutions, and ultimately launch products customers love are challenging, but they are not a mystery. The work we did on that project helped develop RFID technology that’s used today for mobile payments. [6:25]
Andrew Chen
MAY 28, 2019
In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.
Expert insights. Personalized for you.
183 
Let's personalize your content